Kat Spence
Alpharetta,GA
Summary
Results-focuses leader dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
5
5
years of professional experience
Work History
LICENSED HAIRSTYLIST
Kat Hair LLC.
GENERAL MANAGER
Grindhouse Burgers
01.2022 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Create performance standard and KPI's as well as recruit staff that can meet these standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations of 40+ employees.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
FRONT OF HOUSE MANAGER
Grindhouse Killer Burgers
04.2022 - 12.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
FRONT OF HOUSE MANAGER
Cherry Street Brewpub at Halcyon
08.2019 - 01.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Education
Bachelor of Science - Criminal Justice
Georgia Southern
Statesboro, GA05.2015
Skills
- Strategic Planning & Execution
- Sales Enables & Revenue Growth
- Territory Management
- Account Management
- Data Entry
- Staff Management
Timeline
FRONT OF HOUSE MANAGER
Grindhouse Killer Burgers
04.2022 - 12.2022
GENERAL MANAGER
Grindhouse Burgers
01.2022 - Current
FRONT OF HOUSE MANAGER
Cherry Street Brewpub at Halcyon
08.2019 - 01.2022
LICENSED HAIRSTYLIST
Kat Hair LLC.
Bachelor of Science - Criminal Justice
Georgia Southern
Similar Profiles
Asa LandryAsa Landry
Diesel Mechanic Helper at KAT Trucking LLC.Diesel Mechanic Helper at KAT Trucking LLC.
Temica SeatonTemica Seaton
Owner/Master Hairstylist at Rochea Hair LLC Ballaya Jae' Hair & WellnessOwner/Master Hairstylist at Rochea Hair LLC Ballaya Jae' Hair & Wellness
April DaileyApril Dailey
Entrepreneur at Raw Hair Wholesaler LLCEntrepreneur at Raw Hair Wholesaler LLC