Sylvia Gilliland
Baltimore,MD
Summary
Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Hairstylist
All About Me Salon & Dayspa
Towson, MD
04.2017 - 10.2023
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Distributed business cards outside of salon to generate new business.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Styled hair for customers for special events and occasions.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services, and smoothing treatments to salon customers.
Shampoo Technician
Desiri Bell
DiSalvos Salon, Cockeysville MD
06.2012 - 11.2015
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
- Provided assistance to stylists when needed.
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
Education
Cosmetology
Robert Paul Academy of Cosmetology Arts & Sciences
Lutherville, MD03.2017
Skills
- Outstanding Customer Service
- Chemical Applications
- Hair Dying
- Women's Haircuts
- Maintaining Clean Work Areas
- Highlights and Lowlights
- Build Customer Relationships
- Special Occasion Styling
Websites
Certification
- Certified in Brazilian Blowout smoothing treatment and Brazilian Blowout express.
- Certified in Kertatin Complex smoothing treatment and Kertatin complex express
Timeline
Licensed Hairstylist
All About Me Salon & Dayspa
04.2017 - 10.2023
Shampoo Technician
Desiri Bell
06.2012 - 11.2015
Cosmetology
Robert Paul Academy of Cosmetology Arts & Sciences