Katalin Warner
Hound and Katt Veterinarian
CASPER,WY
4
years of professional experience
Dedicated professional with diverse experience in retail management and veterinary support. Proven ability to streamline operations and enhance customer satisfaction. Committed to teamwork and delivering quality results under pressure. Eager to expand skills and contribute positively to a dynamic work environment.
Work History
Veterinary Technician
9 Months- Assisted veterinarians with examinations and procedures to ensure optimal animal care.
- Administered medications and vaccinations according to established protocols for patient safety.
- Maintained accurate medical records, documenting treatments and observations systematically.
- Educated pet owners on post-treatment care and preventive health measures for their animals.
- Prepared surgical instruments and equipment, ensuring readiness for various procedures.
- Collaborated with team members to enhance workflow efficiency in busy clinical settings.
- Conducted routine laboratory tests, including blood work and urinalysis, supporting accurate diagnoses.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Customer Service Manager
3 Years 6 Months- Led customer service team in delivering exceptional support and resolution of inquiries.
- Implemented feedback mechanisms to gauge customer satisfaction and drive service improvements.
- Coordinated scheduling and workflow management to optimize team productivity and coverage.
- Collaborated with upper management on strategic initiatives to enhance overall customer experience.
- Supervised employees and assessed performance to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed training programs for new staff, enhancing product knowledge and service efficiency.
Education
High School Diploma
- 3.8 GPA
- Extracurricular Activities: FFA, Track, Cross Country Skiing.
- Graduated with my CNA, Diesel Mechanics certification.
Skills
Veterinary care support
Prioritizing patient care
Accuracy and attention to detail
Organizational skills
Time management
Critical thinking
Effective collaboration
Team collaboration
Adaptability
Conflict resolution
Timeline
Veterinary Technician
Hound and Katt Veterinarian
11.2025 - 08.2026Read More
Customer Service Manager
Hobby Lobby
04.2022 - 10.2025Read More
Kelly Walsh
High School Diploma
Read More