Katalina Olguin
Tucson,AZ
Summary
Dynamic and detail-oriented housekeeping professional with extensive experience at Atrium Hospitality. Proven expertise in deep cleaning and team leadership, ensuring high standards of quality assurance and safety compliance. Adept at training staff and managing inventory, delivering exceptional customer service while optimizing time management for efficient operations.
Overview
9
9
years of professional experience
Work History
Lead Room Attendant (Deep Clean)
Atrium Hospitality
Tucson, AZ
09.2024 - Current
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Restocked supplies and performed inventory checks to optimize resource availability.
- Reported maintenance issues promptly to enhance guest experience and safety.
- Collaborated with housekeeping team to execute daily cleaning schedules efficiently.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping Room Attendant
Atriun Hospitality
Tucson, AZ
09.2022 - 09.2024
- Assisted in training new staff on cleaning protocols and safety procedures.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Lead Housekeeper
St Mary Hospital
Tucson, AZ
07.2017 - 06.2021
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Restocked supplies and performed inventory checks to optimize resource availability.
- Reported maintenance issues promptly to enhance guest experience and safety.
- Collaborated with housekeeping team to execute daily cleaning schedules efficiently.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
GED -
Pima Community College
Tucson, AZ05.1994
Skills
Deep cleaning
Team leadership
Housekeeping management
Inventory control
Quality assurance
Safety compliance
Training and development
Customer service
Time management
Attention to detail
Languages
Spanish
Full Professional
Timeline
Lead Room Attendant (Deep Clean)
Atrium Hospitality
09.2024 - Current
Housekeeping Room Attendant
Atriun Hospitality
09.2022 - 09.2024
Lead Housekeeper
St Mary Hospital
07.2017 - 06.2021
GED -
Pima Community College