Katalynn Lopez
Wichita,KS
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
11.2024 - Current
- Educated patients on benefits and coverage options to enhance understanding
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Patient Access Representative
01.2020 - 11.2024
- Verifying patient demographic information, answering phone calls in regards to appointments and patient information, collecting payments, and working alongside of clinic staff.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
Beauty Advisor
Ulta Beauty Inc.
08.2019 - 12.2019
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Maintained counter and display areas for cleanliness and organization.
- Processed customer transactions accurately using point-of-sale systems.
Restaurant Hostess
Texas Roadhouse
09.2016 - 04.2017
- Greeted and welcomed guests, ensuring a positive first impression of dining experience.
- Coordinated with servers and kitchen staff to ensure timely service and accurate order delivery.
- Trained new hostesses on procedures and customer service standards, improving team efficiency.
Education
High School Diploma -
North High School
01-2018
Skills
- Attention to detail
- Time management
- Patient communication
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
LANGUAGES
Spanish: Professional
English: Native
Timeline
Insurance Verification Specialist
11.2024 - Current
Patient Access Representative
01.2020 - 11.2024
Beauty Advisor
Ulta Beauty Inc.
08.2019 - 12.2019
Restaurant Hostess
Texas Roadhouse
09.2016 - 04.2017
High School Diploma -
North High School