Katara Hicks
Gwynn Oak
Summary
Successful Crew Trainer excels at establishing rapport with new team members and assisting them in acclimating to the environment, customer needs, and restaurant procedures. Retail Sales Associate with 3 years of experience in the industry. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Extensive inventory management and shipment processing experience. Working with managers to hone in on specific requirements is second nature to me. Talented leader offering over 2 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Celebree School
09.2024 - 03.2025
- Collaborated with teachers to develop individualized education plans (IEPs) for students with special needs.
- Provided one-on-one support to students, enhancing understanding of complex concepts through tailored instruction.
- Implemented classroom management strategies, fostering a respectful and productive atmosphere conducive to learning.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
Teacher's Assistant
Kennedy Krieger Institute
03.2024 - 09.2024
- Supported classroom activities by preparing instructional materials and coordinating resources for effective learning.
- Assisted teachers in implementing lesson plans, adapting content to meet diverse student needs.
- Fostered positive relationships with students, promoting engagement and encouraging participation in classroom discussions.
- Monitored student progress, providing feedback to educators on individual learning outcomes and behaviors.
Teacher's Aide
Initiatives Inc
08.2022 - 01.2023
- Examined departmental documents to determine how they should be distributed and filed.
- All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
- Designed, developed, and tested embedded software applications in the industry.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Set up visual aids, equipment, and classroom displays to aid in the delivery of the teacher's lessons.
Cashier Specialist
Target
03.2022 - 10.2022
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
- Maintained customer satisfaction by promptly and professionally handling product returns.
- Oversaw team members' special actions, such as returns processing and payment reversals.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Counted the cash in the register drawer at the start and end of each shift.
- Requested official identification and verified details, adhering to strict legal standards for underage sales for purchases.
Floor Runner
Walmart Supercenter
08.2021 - 03.2022
- Created a strategic plan for component development practices to support future projects.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
Crew Trainer
Papa Johns Pizza
05.2021 - 02.2022
- Set a positive example for my teammates by providing high-quality, efficient service.
- Performed a variety of tasks with little supervision, such as inventory counting prod selection.
- Responded to customer calls in a timely and professional manner.
- Created curricula, instructions, documents, and written tests for various types of training courses.
- Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
Stocker Associate
CVS
04.2019 - 02.2020
- Was in charge of operating room setup, which included cleaning and sterilizing instruments and surfaces, keeping track of supplies, and organizing surgical instruments.
- Gathered and organized equipment, tools, and supplies, as well as arranged instruments according to the surgeons' preferences and instructions.
- Sterilized instruments and equipment for specific procedures, as well as making arrangements with surgeons.
- Aided in the training of trainees by providing instruction and support in order to maximize their readiness.
Education
High School - undefined
Francis M Wood High School
Baltimore, MD01.2020
Skills
- Opening and closing procedures
- Training program development
- Sale expertise
- Equipment maintenance
- High-volume dining
- Telemarketing expertise
- Data entry
- Budgeting
- Sales expertise
- Staff education and training
- Customer service
- Recipes and menu planning
- Kitchen equipment operation and maintenance
- Data organization
- Kitchen staff coordination
- Project implementation
- Food plating and presentation
- Training material development
Certification
CPI
CPR/FIRST AID
Accomplishments
- Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations: Earned highest marks for customer satisfaction, company-wide.
Timeline
Teacher's Assistant
Celebree School
09.2024 - 03.2025
Teacher's Assistant
Kennedy Krieger Institute
03.2024 - 09.2024
Teacher's Aide
Initiatives Inc
08.2022 - 01.2023
Cashier Specialist
Target
03.2022 - 10.2022
Floor Runner
Walmart Supercenter
08.2021 - 03.2022
Crew Trainer
Papa Johns Pizza
05.2021 - 02.2022
Stocker Associate
CVS
04.2019 - 02.2020
High School - undefined
Francis M Wood High School
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