Katarina Garcia
San Antonio,FL
Summary
Accomplished Patient Financial Representative and Assistant Manager at The Center for Health Care Services and Brident Dental & Orthodontics, respectively. Expert in HIPAA compliance and insurance verification, with a proven track record in enhancing customer satisfaction and team performance through effective coaching and mentoring. Demonstrated ability to lead innovative solutions and improve operational efficiency. Talented worker with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Patient Financial Representative
The Center for Health Care Services
01.2022 - Current
- Described general insurance regulations and practice insurance contracts to clients.
- Assisted in the continuous improvement of department processes by offering insights and suggestions based on personal experience and industry best practices.
- Verified payment history to evaluate conformity with insurance contracts.
- Assisted in training new employees on department procedures, contributing to the development of a skilled workforce within the organization.
- Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Assistant Manager and Care Coordinator
Brident Dental & Orthodontics
02.2021 - 12.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Completed daily reports inputting data into production software and monitored sales statistics and provided detailed reports.
- Presented budgets and performance reports to corporate offices.
- Managed relations between multiple providers of varying specialties to better assist with the flow of patients.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05.2018
Skills
- HIPAA Compliance
- Time management expertise
- Insurance Verification
- Strong analytical skills
- Coaching and Mentoring
- Team Supervision
- Teamwork and Collaboration
- Staff Training
- Mentoring
- Leading Team Meetings
- Team Check-Ins
Timeline
Patient Financial Representative
The Center for Health Care Services
01.2022 - Current
Assistant Manager and Care Coordinator
Brident Dental & Orthodontics
02.2021 - 12.2021
Associate of Arts - Business Administration
Northwest Vista College
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