Katarina Houborg
Urbandale
Summary
Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite.
Overview
5
5
years of professional experience
Work History
Underwriting Associate
National General Insurance
Iowa
06.2023 - Current
- Assist underwriters in evaluating insurance applications by gathering and analyzing necessary data and documentation.
- Review and assess insurance applications for completeness and accuracy, ensuring all required information is provided.
- Support the underwriting process by conducting preliminary risk assessments and identifying potential issues.
- Maintain organized records of applications, correspondence, and documentation in accordance with company policies and compliance regulations.
- Communicate with agents, clients, and other stakeholders to obtain additional information or clarification as needed.
- Assist in preparing underwriting reports and summaries for review by underwriters and management.
- Monitor renewal applications and assist with the renewal process, ensuring timely follow-up and documentation.
- Stay updated on industry trends, regulations, and best practices to support underwriting decisions and processes.
- Collaborate with team members and contribute to projects aimed at improving underwriting efficiency and effectiveness.
Weekend Front Desk Receptionist
Independence Village of Waukee
Waukee
01.2023 - 04.2025
- Answering telephone calls and routing them to the proper department
- Daily resident check in
- Answer routine telephone inquiries
- Refer all prospective residents and families to the leasing team
- Maintain front desk log book
- Knowledge of resident apartments, in-house facilities and location information
- Sort and deliver all mail, internal messages and packages to residents and staff
- Collects all work orders and information for the maintenance director
- Maintain a clean and neat office environment
- Ensure lobby refreshments are available at all times
- Maintain application flow log
- Know emergency call systems and emergency procedures
- Perform all accountabilities in a timely and efficient manner following company policies and procedures
- Work independently in a professional atmosphere
- Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken
- Assist with accounting duties as assigned by the property administrator
Licensing Coordinator
Iowa Realty
West Des Moines
11.2023 - 06.2024
- Review and process new license applications
- Verify all agents have been renewal requirements
- Work with all state and local boards to make sure fees have been paid
- Assist all agents and managers with licensing questions in a timely manner
- Submit real estate class to the state for review
- Complete all certifications for the real estate school
- Review all class registration to make sure class fees have been paid
Commercial Underwriting Associate
Merchants Bonding Company
06.2022 - 11.2023
- Enter new billings into the database, order new bonds, and calculate premiums on bonds
- Process Cancellations and reinstatement of bonds
- Process transfers and cancellations of books of business for closed/delinquent agents
- Work the imaging system queue and handle documents appropriately
- Provide agents first class customer service
Mortgage Processor
Wells Fargo
06.2021 - 07.2022
- Responsible for assembling, administering, and processing loan applications
- Collecting correct documentation for underwriting approval
- Processing mortgage loans
- Gathering data from internal and external clients
- Navigating through multiple mortgage software
- Analyzing financial documentation
- Provide written or verbal communication, internally and externally
Escalated Complaints Specialist
Executive Office
Fargo
02.2020 - 06.2021
- Researching and analyzing inbound call requests from employers and business partners
- Quickly adapting to increasing volume while maintaining production and quality standards
- Balancing multiple tasks as needed to ensure service level agreements are met
- Closely monitoring workflow to ensure all regulatory guidelines are met and followed by company policy
- Handling very sensitive customer data with high security and professionalism
Education
Bachelor of Business Administration - Business Administration
Grand View University
07.2023
Associate in Arts -
Des Moines Area Community College
07.2019
Skills
- Compliance
- Loan documentation
- Leading
- Training
- Coaching
- Security requirements
- Confidentiality requirements
- Customer contact
- Customer service
- Collections
- Microsoft Office 365
- Word
- Excel
- OneNote
- Sysco Jabber
- Microsoft Teams
- Typing
- Windows
- Supervising
- Computer skills
- Conflict management
- Office management
- Communication skills
- Research
- Administrative experience
- Front desk
- Organizational skills
- Data entry
- Training & development
Timeline
Licensing Coordinator
Iowa Realty
11.2023 - 06.2024
Underwriting Associate
National General Insurance
06.2023 - Current
Weekend Front Desk Receptionist
Independence Village of Waukee
01.2023 - 04.2025
Commercial Underwriting Associate
Merchants Bonding Company
06.2022 - 11.2023
Mortgage Processor
Wells Fargo
06.2021 - 07.2022
Escalated Complaints Specialist
Executive Office
02.2020 - 06.2021
Bachelor of Business Administration - Business Administration
Grand View University
Associate in Arts -
Des Moines Area Community College