Katarina Ilić
Zagreb
Summary
A dynamic and customer-oriented flight attendant with extensive experience in delivering exceptional service in multicultural environments. Known for a bubbly personality and a passion for travel, I excel in ensuring passenger comfort and safety while fostering positive, memorable experiences. With a strong appreciation for diverse cuisines and cultures, I bring creativity and attention to detail to every aspect of my work.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Lauda Europe
01.2024 - Current
- Ensured passenger safety and comfort throughout flights, adhering to airline protocols and regulations.
- Conducted pre-flight safety checks and delivered safety demonstrations.
- Provided high-quality customer service, assisting passengers with inquiries and in-flight needs.
- Drove sales of in-flight products, including food, beverages, and duty-free items, meeting sales targets and providing product information to passengers.
Flight Attendant
Gulf Air
02.2019 - 01.2023
- Provided exceptional customer service to passengers in all classes, focusing on comfort, safety, and efficiency during international flights.
- Operated VIP and high-profile flights, including coordinating services for Pope Francis during His official trip, ensuring discreet and seamless service.
- Delivered personalized care and attention to business class passengers, exceeding expectations and ensuring a premium in-flight experience.
- Adhered to strict safety protocols and emergency procedures, conducting safety briefings and ensuring passenger compliance during all stages of flight.
- Worked in close collaboration with pilots and cabin crew to maintain operational efficiency and resolve in-flight challenges.
- Demonstrated strong problem-solving and conflict resolution skills in managing passenger concerns and maintaining a calm and professional environment.
- Represented Gulf Air with the highest level of professionalism, ensuring adherence to company standards and exceptional brand representation
Education
Fashion Design
Faculty of Textile Technology
Zagreb, CroatiaGeneral Studies
Women Grammar School of Sisters of Mercy
Zagreb, CroatiaSkills
- Customer Service Excellence
- Cultural Sensitivity
- Communication Skills
- Problem-Solving
- Attention to Detail
- Effective Team Collaboration
Languages
English
Croatian
Timeline
Flight Attendant
Lauda Europe
01.2024 - Current
Flight Attendant
Gulf Air
02.2019 - 01.2023
Fashion Design
Faculty of Textile Technology
General Studies
Women Grammar School of Sisters of Mercy
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