Katarina Kast
Orlando,FL
Summary
Driven sales supervisor with proven success in leadership roles and extensive knowledge of vacation sales. Committed to setting and exceeding goals, working closely with coworkers and monitoring performance. Outstanding leadership, organizational and communication skills.
Overview
10
10
years of professional experience
Work History
Outbound Sales Supervisor
Hilton Grand Vacations
11.2021 - Current
- Supervised agents successfully, utilizing effective communication and dynamic interpersonal skills.
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Team Lead
Hilton Grand Vacations
02.2017 - 11.2021
- Promoted to team lead
- Awarded "Rising Star" for
- Outbound sales 4th quarter 2016
- I was the top closer for several months
- I have been on multiple teams, and helped each one improve overall sales
- Responsible for coaching and training agents to become better salesmen including onboarding with new agents and continuous individual coaching
- Maintain enthusiasm throughout the sales floor to keep a positive atmosphere
- Create reports to track weekly and monthly progress
- Step into supervisor role several times when needed
- Selected to participate in the iGrow development program where I was able to work with individuals from other departments and present our ideas to upper
Vacation Advisor
Hilton Grand Vacations
06.2016 - 02.2017
- Moved from CMS campaign to Manual campaign in one month did not move back
- Attended several directors luncheons for rising star, top front-to-back closes on AM, etc
- Closed the majority of my own deals
- Enjoyed standing up to close other deals when available
- Enjoyed motivating the floor and did that whenever possible.
Cast Member
Walt Disney World Resort
01.2016 - 06.2016
- Opening team for a new attraction in Hollywood Studios
- Responsible for greeting and helping answer guests' questions
- Deal with people from all different cultures
- Experience working box office sales for ticketed events.
Paid Intern
Walt Disney World Resort, Disney College Program
01.2015 - 01.2016
- Required to work a register and make sales
- Focused on safety and being courteous when dealing with guests
- Able to work in fast-paced environment with people from all over the world
- Managed work and college accredited Disney classes, simultaneously.
Team Lead
Chick-fil-A
01.2014 - 01.2015
- Started as a team lead who ran the floor
- In charge of scheduling and daily floor plans
- Traveled to CFA events and conferences.
Education
Business Administration
Frederick Community College
Frederick, MD2015
Skills
- Exceptional management and leadership skills
- Meeting sales goals
- Proficiency in:
- Microsoft
- Office (Word, Excel
- Powerpoint, Outlook) and
- VOICE
Timeline
Outbound Sales Supervisor
Hilton Grand Vacations
11.2021 - Current
Team Lead
Hilton Grand Vacations
02.2017 - 11.2021
Vacation Advisor
Hilton Grand Vacations
06.2016 - 02.2017
Cast Member
Walt Disney World Resort
01.2016 - 06.2016
Paid Intern
Walt Disney World Resort, Disney College Program
01.2015 - 01.2016
Team Lead
Chick-fil-A
01.2014 - 01.2015
Business Administration
Frederick Community College
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