Katarina Kazienko
Summary
Dynamic and empathetic professional with a proven track record in customer service and problem-solving, honed across roles at Vessel Kitchen and as a self-employed Trampoline Coach. Excelled in high-pressure environments, enhancing customer satisfaction and student performance through personalized service and effective communication. Skilled in POS system operation and certified in CPR/AED, demonstrating a commitment to safety and efficiency.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Vessel Kitchen
05.2021 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Peer Tutor (Volunteer)
The Winter Sports School
04.2021 - Current
- Tutored same grade and underclassmen peers in a variety of subjects, primarily math, chemistry, biology, and earth science.
- Adapted teaching methods based on individual learning styles, resulting in increased understanding of course material.
- Enhanced student comprehension by providing individualized tutoring sessions tailored to their unique learning needs.
Blood Drive Volunteer
The Red Cross
06.2023 - Current
- Enhanced donor experience by providing friendly and efficient registration services. Managed donor flow efficiently during busy events, minimizing wait times while maintaining high levels of service quality.
- Provided support to donors during the donation process, ensuring their comfort and well-being throughout.
- Consistently adhered to confidentiality standards by protecting personal information of donors and maintaining strict privacy protocols.
- Volunteered 100+ hours in past year.
Trampoline Coach
Self-employed
07.2024 - Current
- Coach young athletes inverted and other tricks on the trampoline
- Deliver comprehensive feedback on technique, form, and execution during practice sessions, enhancing individual performance levels.
- Implemented goal-setting strategies to help athletes identify areas of improvement and achieve personal bests in competition settings.
- Listen to athletes needs to make sure they always feel comfortable and positive. Talk athletes through tricks that scare them or do not make sense
- Managed scheduling logistics for practices, competitions, and travel arrangements while adhering to budget constraints. Developed strong communication skills with both athletes and their parents/guardians regarding expectations, progress updates, and competition results.
Education
High School Diploma -
The Winter Sports School
Park City, UT11.2024
Skills
- Customer service
- Problem-solving
- Up-selling strategies
- Foreign language (not fluent but can understand and speak basic German, Spanish, and French
- POS system operation
- Scheduling and organization
- Technical analysis
- Patience and empathy
- Certified in CPR/AED
Accomplishments
- Internationally competitive Park & Pipe skier
- First place in a FIS level Slopestyle skiing event
- Top 10 at the NORAM level in both Park & Pipe
- Skiing competitively for 10+ years
Timeline
Trampoline Coach
Self-employed
07.2024 - Current
Blood Drive Volunteer
The Red Cross
06.2023 - Current
Front of House Employee
Vessel Kitchen
05.2021 - Current
Peer Tutor (Volunteer)
The Winter Sports School
04.2021 - Current
High School Diploma -
The Winter Sports School
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