Katarina McKenna

• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Corporate trainer of over 20 hostesses, with no restaurant-experience
• Solely ran the door for 1,400 cover nights
• Created the training curriculum
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
• Motivated staff to perform at peak efficiency and quality

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.