KATARINA MENDEZ K.
Industrial Engineer
Winter Garden,FL
Summary
Highly motivated Quality Assurance Professional with wide experience in Quality Management Systems in Energy and Manufacturing Fields, desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering and learning new skills.
Overview
27
27
years of professional experience
2
2
Languages
Skills
- Quality Assurance Experience
- Documentation Management (Control) and Review
- Corrective Actions
- Internal Auditing
- Quality Improvements Implementation
- Detail Oriented
- Process Analysis
- MS Word, MS PowerPoint, MS Excel, Zoom and Teams Tool Use
- Team Collaboration
- Thinking outside of the box
- Strong work ethic
- Persistence combined with a positive attitude
Work History
Cook 1
Walt Disney World Resort
Orlando, FL
07.2019 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times according to food safety and clean kitchen standards.
- Performed basic administrative duties such as inventory management, ordering supplies and controlling and recording food waste.
Laundry Assistant
Hilton Hotels Corporation
Orlando, FL
05.2018 - 07.2019
- Sorted, washed and dried laundry items according to instructions and operated washing machines, dryers, pressing machines and other laundry equipment.
- Kept records of all laundry activities including temperature readings, chemicals used and amount of water consumed.
Laundry Attendant
HSS LLC
Orlando, FL
03.2018 - 05.2018
- Performed routine tasks on automatic washers, dryers and other related equipment and maintained records of all laundry services provided.
Laundry Attendant
Success Event INC
Orlando, FL
02.2017 - 02.2018
- Sorted dirty articles, operated washing machines, dryers extractors, laundry equipment and folded dried clean articles.
- Maintained records of all laundry services provided in logbooks.
Quality Management Coordinator
Helados Cali, C.A.
Puerto Ordaz, Bolivar - Venezuela
11.2013 - 07.2016
- Reviewed the existing document system composed of nearly 200 documents and bring it 95% into line with the requirements of ISO 9000 Standards.
- Coordinated and executed in internal audits ensuring that all requirements are met according to ISO 9001, 2015 guidelines.
- Implemented corrective actions based on audit findings and customer feedback.
- Tracked progress of corrective actions taken for identified non-conformances.
- Ensured that all employees comply with the Quality Management System policies and procedures.
- Documented all changes made within the QMS system following an approved change request procedure.
- Interfaced with suppliers and intern organizational units to insure accurate buy process and maintenance of records
- Evaluated supplier performance in terms of quality, delivery, cost and service.
Quality Assurance Coordinator
Talleres Metalúrgicos Caronoco, C.A.
Puerto Ordaz, Bolivar - Venezuela
10.2003 - 10.2013
- Lead the Quality Assurance team achieving the ISO 9001 certification with SGS – Société Générale de Surveillance,S.A. in 95% and the system maintenance for recertification audits every 3 years.
- Performed comprehensive reviews quality assurance procedures.
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
- Created detailed reports on Quality Assurance activities for management review.
- Participated in design reviews to provide input on aspects related to Quality Assurance requirements.
- Documented non-conformance issues, identified corrective action plans, tracked progress, and reported final resolution status for each issue.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Developed and maintained Talleres Metalúrgicos Caronoco's Policy and Procedure (P&P) system, integrating regulatory compliance tools to maintain conformity with ISO 9001 certification guidelines.
- Led staff education efforts on quality assurance (QA) and quality management policies, improving production outcomes.
- Interfaced with suppliers and intern organizational units to insure accurate buy process and maintenance of records.
- Evaluated supplier performance in terms of quality, delivery, cost and service.
- Participated as a contributor to the local Quality Award: Premio a la Calidad-Estado Bolívar.
Quality Management Analyst
PDVSA
Puerto Ordaz, Bolivar - Venezuela
09.1996 - 08.2003
- Lead the Quality Assurance team achieving the ISO 9001:1995 certification with FONDONORMA, S.A., process covered three industrial Fuel Distribution facilities.
- Developed and implemented documents: manuals, procedures, work instructions, and technical sheets.
- Planned, coordinated, executed, and provided support to staff members in internal audits.
- Maintained and ensured calibration of inspection equipment and maintain the records.
Education
M.D. - Industrial Engineering - Honor Grade "Cum Laude"
U.N.E.X.P.O Antonio Jose De Sucre
Puerto Ordaz, Bolivar - Venezuela01-2007
Bachelor Degree - Industrial Engineering
U.N.E.G.
Puerto Ordaz, Bolivar - Venezuela01-1998
Timeline
Cook 1
Walt Disney World Resort
07.2019 - Current
Laundry Assistant
Hilton Hotels Corporation
05.2018 - 07.2019
Laundry Attendant
HSS LLC
03.2018 - 05.2018
Laundry Attendant
Success Event INC
02.2017 - 02.2018
Quality Management Coordinator
Helados Cali, C.A.
11.2013 - 07.2016
Quality Assurance Coordinator
Talleres Metalúrgicos Caronoco, C.A.
10.2003 - 10.2013
Quality Management Analyst
PDVSA
09.1996 - 08.2003
M.D. - Industrial Engineering - Honor Grade "Cum Laude"
U.N.E.X.P.O Antonio Jose De Sucre
Bachelor Degree - Industrial Engineering
U.N.E.G.
Professional Membership:
- Member of American Society for Quality since 2023.
Certifications
- Quality Intern Auditor.
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