Katarina Nicely
Casper,WY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Shogun Hibachi & Sushi
Casper , WY
2021.08 - 2023.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Explained menu items and suggested appropriate options for food allergy concerns
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- and intentionality
Cashier
Hangry Dog
Casper Wyoming , WY
2022.05 - 2022.08
- Operated cash register to record transactions accurately and efficiently.
- Welcomed customers and helped determine their needs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Criminal Justice
Casper College
Casper Wyoming 05.2024
High School Diploma -
Natrona County High School
Casper Wyoming 05.2022
Skills
- Problem-solving aptitude
- Organizational Skills
- Menu Memorization
- Time management abilities
- Multitasking
- Cool Under Pressure
- Team Collaboration
- Professionalism
- Cash Handling
- Problem-Solving
- Warm and Friendly
Accomplishments
- Graduated through International Baccalaureate Program
- Graduated with honors in top 10% of students in the state of Wyoming
- Was captain of my cheer team senior year
- Member of Phi Theta Kappa
- Qualified for highest level of Hathaway Scholarship
Timeline
Cashier
Hangry Dog
2022.05 - 2022.08
Server
Shogun Hibachi & Sushi
2021.08 - 2023.06
Associate of Arts - Criminal Justice
Casper College
High School Diploma -
Natrona County High School
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