Katarina Padilla
Henderson
Summary
Enhancing customer satisfaction while taking on high call volume. Skilled in documentation review and critical thinking, I excel in resolving complex issues while fostering strong client relationships, driving repeat business and referrals.
Dynamic individual with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Loss Mitigation Specialist
Village Capital & Investment
10.2022 - Current
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Coached call center staff through challenging customer service issues.
Assistant Sales Manager
Reylasvegas
05.2019 - 11.2021
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
High School Diploma -
Beacon Academy of Nevada
Las Vegas, NV12-2019
Skills
- Collections experience
- Documentation review
- Data entry and documentation
- Customer service
- Critical thinking
- Problem analysis
Timeline
Loss Mitigation Specialist
Village Capital & Investment
10.2022 - Current
Assistant Sales Manager
Reylasvegas
05.2019 - 11.2021
High School Diploma -
Beacon Academy of Nevada
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