Katarina Skinner
Fennville,MI
Summary
Resourceful Mortgage Loan Officer trained in resolution of critical issues within time-sensitive environment. with proven track record of highly satisfying clients. Organized enthuastic leader who is committed to continuous improvement.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Officer
Consumers Credit Union
06.2021 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Loan Officer
Huntington National Bank
11.2019 - 06.2021
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Personal Production Assistant
Huntington National Bank
04.2017 - 11.2019
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Set up files using loan officer checklist and submitted on-time for processing.
Education
Early Childhood Education
Lake Michigan College
Benton Harbor, MI05.2011
Skills
- Sales Development
- Sales Forecasting
- Negotiation Tactics
- Relationship selling
- Task Delegation
- Conflict resolution techniques
- Project management experience
- Staff Training and Development
- Exceptional communication
- Training and coaching
Timeline
Mortgage Loan Officer
Consumers Credit Union
06.2021 - Current
Mortgage Loan Officer
Huntington National Bank
11.2019 - 06.2021
Personal Production Assistant
Huntington National Bank
04.2017 - 11.2019
Early Childhood Education
Lake Michigan College
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