Katarina Stojkovic
Brooklyn
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Customer-savvy Server accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
9
9
years of professional experience
Work History
Bartender/Manager
Don Antonio
04.2022 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Bartender Shift Manager
Apres Diem
11.2018 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up bar for operation, obtained cash bank and stocked service bar.
Bartender
Agatha's - A Taste Of Mystery
03.2016 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Bartender/Bar Manager
HOBNOB Neighborhood Tavern
11.2017 - 11.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Arts - Photography
Horry-Georgetown Technical College
Myrtle Beach, SC06.2008
Skills
- Managing Deliveries
- Building Maintenance
- Training and Onboarding
- Relationship Building
- Anticipating Problems
- Inventory Management
- Front of House Management
- Money Handling
- Database Interface and Query Software
- Problem Solving
- Supply Ordering and Management
- Calm and Pleasant Demeanor
- Reliable and Responsible
- POS Terminal Operation
- Critical Thinking
- Time Management
- Collaboration and Teamwork
- Managing Reservations and Large Parties
Languages
Serbian
Native or Bilingual
Timeline
Bartender/Manager
Don Antonio
04.2022 - Current
Bartender Shift Manager
Apres Diem
11.2018 - 02.2022
Bartender/Bar Manager
HOBNOB Neighborhood Tavern
11.2017 - 11.2018
Bartender
Agatha's - A Taste Of Mystery
03.2016 - 03.2020
Associate of Arts - Photography
Horry-Georgetown Technical College
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