Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATARZYNA HALINA KARCZ

Schiller Park

Summary

Highly reliable and detail-oriented professional with extensive experience in administrative support, customer service, and airline passenger services. Proven ability to thrive in fast-paced environments, consistently delivering high-quality service and maintaining smooth operations. Fluent in Polish, adept at multitasking, and committed to exceptional client satisfaction.

Overview

15
15
years of professional experience

Work History

Passenger Services Agent

World Flight Services (WFS)
02.2024 - Current
  • Assists passengers efficiently through check-in, boarding, and arrival processes, ensuring a seamless travel experience.
  • Ensures strict compliance with TSA and airline regulations, maintaining safety and security standards.
  • Provides prompt and effective customer support, expertly resolving queries and issues to enhance passenger satisfaction.
  • Coordinates seamlessly with airline and airport staff to maintain smooth and efficient operational flows.

Passenger Services Agent

Dnata USA
07.2023 - 02.2024
  • Delivered high-quality customer service during crucial check-in and gate procedures.
  • Assisted with flight boarding and coordinated baggage handling to ensure timely departures and arrivals.
  • Ensured rigorous compliance with airport safety protocols.

Passenger Services Agent

Menzies Aviation (for LOT Polish Airlines)
07.2022 - 07.2023
  • Provided comprehensive check-in, gate, and arrival services for LOT Polish Airlines passengers.
  • Assisted with boarding passes, efficient baggage processing, and all customer inquiries.
  • Maintained exceptionally high standards of communication in English and Polish.
  • Ensured full compliance with airport and airline procedures.

Housekeeper

Self-Employed
01.2018 - 07.2022
  • Established and maintained a loyal client base through quality service.
  • Provided residential cleaning services with high attention to detail.
  • Managed appointments and service schedules independently.

Personal Secretary

James Weinhold Commercial
03.2016 - 12.2017
  • Managed scheduling, office supply orders, and mail distribution.
  • Communicated with clients via phone, email, and postal mail.
  • Maintained organized records and front-office presence.

Office Assistant

DHC, Inc.
02.2010 - 04.2015
  • Maintained filing systems, answered phones, and scheduled appointments.
  • Processed bi-weekly payroll for 10 employees.
  • Coordinated special projects and internal schedules.

Education

High School Diploma -

Vocational Schools Complex
01.1997

Certification in Introduction to Accounting for Small Business - undefined

Northwestern Business College

Skills

  • Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Data Management & Appointment Scheduling
  • Customer Service Excellence: Customer Service & Telephone Etiquette, Client Communication, Issue Resolution
  • Administrative & Operational Support: Small Business Accounting Familiarity, Record Maintenance, Scheduling, Office Management
  • Interpersonal & Language: Fluent in Polish, Strong Work Ethic and Team Collaboration

Timeline

Passenger Services Agent

World Flight Services (WFS)
02.2024 - Current

Passenger Services Agent

Dnata USA
07.2023 - 02.2024

Passenger Services Agent

Menzies Aviation (for LOT Polish Airlines)
07.2022 - 07.2023

Housekeeper

Self-Employed
01.2018 - 07.2022

Personal Secretary

James Weinhold Commercial
03.2016 - 12.2017

Office Assistant

DHC, Inc.
02.2010 - 04.2015

Certification in Introduction to Accounting for Small Business - undefined

Northwestern Business College

High School Diploma -

Vocational Schools Complex

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