Katarzyna Jankowicz
Burbank,CA
Summary
Passionate individual seeking the role of a social worker; ready to utilize exceptional communication skills to help marginalized individuals, and enhance the growth of the team.
Overview
5
5
years of professional experience
Work History
Outreach Specialist
AGS Inc.
Los Angeles, California
06.2021 - Current
- Engaged clients consistently using a range of techniques (e.g. motivational interviewing, offering an item to meet an immediate need)
- Built trust and rapport with individuals experiencing homelessness while maintaining appropriate and healthy boundaries.
- Developed and maintained strong ties to the community, law enforcement, the Coordinated Entry System (CES) and other homeless service providers in order to support clients.
- Visited partner organizations and created a key contact person, learned eligibility criteria, and remained in communication to further solidify collaboration.
Certified Phlebotomy Technician
Cottage Hospital
Santa Barbara, California
12.2017 - 06.2021
- Provided compassionate and reassuring service to patients during venipuncture.
- Communicated effectively and professionally with all staff members, such as doctors, nurses, and therapists.
- Collected blood samples in a quick and efficient manner in the emergency room from patients in life-threatening conditions.
- Learned and maintained through proper training and is compliant with all state and federal regulations.
Customer Service Representative
Tj Maxx
Costa Mesa, California
06.2016 - 08.2017
- Handled cash, credit, or check transactions with customers.
- Demonstrated strong customer service skills by resolving customers’ complaints and assisting them in returning goods.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2021
Skills
- Case management
- Strong written and verbal communication skills
- Cultural awareness
- Documentation and records maintenance
- Self-care and coping with pressure skill
- Ability to respect clients’ rights to self-determination
- Emotional intelligence and empathy
- Teamwork
Languages
Spanish
Professional Working
Polish
Native or Bilingual
Timeline
Outreach Specialist
AGS Inc.
06.2021 - Current
Certified Phlebotomy Technician
Cottage Hospital
12.2017 - 06.2021
Customer Service Representative
Tj Maxx
06.2016 - 08.2017
Bachelor of Arts - Sociology
University of California, Santa Barbara