Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katashia DeWalt

Fresno,TX

Summary

Experienced professional in benefit verification, with expertise in accuracy and efficiency. Skilled in communication with insurance providers and healthcare teams to streamline processes.

Overview

10
10
years of professional experience

Work History

Benefit Verification Specialist

Cencora
05.2021 - 01.2025
  • Knowledge of Medicare (A, B, C, D),
    Medicaid & Commercial payers policies and guidelines for coverage.
  • Managed a 50 plus patient caseload while maintaining strict deadlines for completing benefit verifications.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit process, protecting patient privacy.

Technical Advisor (Chat)

Kelly Services
02.2018 - 05.2021
  • Served as primary point of contact for triaging technical issues.
  • Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 35%.

Sr. Customer Service Rep

United HealthGroup
06.2015 - 02.2018
  • Facilitated seamless transitions between different stages of the enrollment process by maintaining open lines of communication among various departments involved in provider services operations.
  • Troubleshot technical issues related to the online enrollment system.
  • Met customer call guidelines for service levels, handle time and productivity, maintaining 95% or above on all metrics.

Education

Diploma -

Evan E. Worthing Sr High School
Houston, TX
06.1995

Skills

  • HIPAA compliance
  • Claims processing
  • Verbal and written communication
  • Problem-solving
  • Organizational skills
  • CRM software

Timeline

Benefit Verification Specialist

Cencora
05.2021 - 01.2025

Technical Advisor (Chat)

Kelly Services
02.2018 - 05.2021

Sr. Customer Service Rep

United HealthGroup
06.2015 - 02.2018

Diploma -

Evan E. Worthing Sr High School

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