Katawna Norfleet
Jenks
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with the regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Saint Francis Hospital South
Tulsa
12.2018 - 07.2026
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered medications and monitored patient responses under supervision.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on treatment plans and medication usage effectively.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Coordinated patient appointments and managed front desk operations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared examination rooms and ensured compliance with safety protocols.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Maintained accurate patient records and updated electronic health systems to ensure seamless patient care and compliance.
- Organized patient charts before each day's clinic sessions began.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to identify workflow improvements that enhanced patient care delivery and team collaboration.
- Collaborated with team members to streamline workflow processes daily.
- Collected samples from patients for laboratory testing purposes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Processed medical billing and verified insurance details to facilitate timely reimbursements and reduce patient billing inquiries.
- Ordered medical supplies and maintained accurate inventory logs for exam rooms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Assisted back office patient processes to reduce office wait times.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant
Ascension St John
Tulsa
09.2000 - 12.2018
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Educated patients on treatment plans and medication usage effectively.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Prepared examination rooms and ensured compliance with safety protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Coordinated patient appointments and managed front desk operations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Maintained accurate patient records and updated electronic health systems.
- Organized charts, documents and supplies to maintain team productivity.
- Collaborated with team members to streamline workflow processes daily.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Supported medical billing and insurance verification activities as needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Education
Medical Assistant - Medical Assistant Training
Platt College
Tulsa, OK 07.1999 - 09.2000
Tulsa McLain High School
Tulsa, OKSkills
- Patient care
- Medication administration
- Vital signs measurement
- Patient triage
- Patient assessment
- Patient monitoring
- Patient care coordination
- Patient scheduling
- Electronic health records
- Medical records management
- Medical billing
- Appointment scheduling
- Insurance processing
- Data entry
- Record keeping
- Confidentiality maintenance
- Regulatory compliance
- Workflow optimization
- Inventory management
- Inventory and supply management
- Medical supply inventory
- Specimens collection and processing
- Sterilization techniques
- Wound care management
- Wound care specialist
- Therapeutic procedures
- Infection control procedures
- CPR
- EKG administration
- Emergency response preparedness
- Medical procedures
- Diagnostic testing assistance
- Ear irrigation
- Traction equipment
- Immunization administration
- Family communication
- Family education
- Dementia care
- Team collaboration
- Team leadership
- Effective communication
- Professional bedside manner
- Professionalism and ethics
- Problem solving
- Time management
- Needs assessments
- Biometric screening
- Electrode placement
- Simple dressings
- STD counseling
- Laboratory maintenance
- Clinical documentation
- Healthcare software skills
- CRM expertise
- Vital sign monitoring
- Vital sign monitors
- Valid [state] driver's license
- Indirect patient care
- Medical terminology
- Stocking supplies
- Medical transcription
- Vital signs monitoring
- Medical transcription
- Emergency response preparedness
- Professional bedside manner
- Clinical documentation
- Therapeutic procedures
- Wound care management
- Professionalism and ethics
- Healthcare software skills
References
References available upon request.
Timeline
Medical Assistant
Saint Francis Hospital South
12.2018 - 07.2026
Medical Assistant
Ascension St John
09.2000 - 12.2018
Medical Assistant - Medical Assistant Training
Platt College
07.1999 - 09.2000
Tulsa McLain High School