Kate Barnes
Vancouver
Summary
Friendly candidate with the passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes a hands-on approach to support the goals of a hospitality team, whether it's front desk or housekeeping. Detail-oriented professional seeking learning and growth for long term career goals. Experienced with guest feedback services (Heartbeat) to further improve upon cleanliness scores, using guest reviews to highlight areas of improvement.
Overview
5
5
years of professional experience
Work History
Housekeeping Overnight Supervisor
Hotel Indigo Vancouver Waterfront
06.2024 - Current
- Overseeing the evening and night operations for housekeeping.
- Collaborating with front desk to ensure guest and room needs are met.
- Inspecting Vacant Clean rooms.
- Completing room deliveries as efficiently as possible to ensure guest satisfaction.
- Performing housekeeping duties as needed, including cleaning rooms and doing laundry.
- Assign housekeeping tasks to staff.
- Identify and follow-up with any room discrepancies.
Housekeeping Supervisor
Holiday Inn - Columbia Riverfront
12.2021 - 05.2024
- Oversaw daily housekeeping operations.
- Assisted directly with operations manager/director of rooms to help enforce policies and cleanliness standards.
- Inspected Vacant Clean rooms.
- Provide written and verbal feedback to staff as needed, in most cases to enforce cleanliness standards.
- Created rooming lists to assign to room attendants.
- Assisted with the team for Quality Assurance preparations and ensuring brand standards are met.
- Completed linen and guest supply inventory.
- Reported any maintenance issues to engineering team via radio and/or Quore app.
- Inventoried lost and found, including guest services to return property.
- Collaborated with front desk to ensure room and guest needs were met satisfactorily.
Housekeeping Assistant
Rodeway Inn and Suites
04.2021 - 05.2024
- Assisted in Housekeeping as needed, fulfilling roles as either a room attendant, inspector or supervisor.
- Inspected and cleaned room to meet rooming list needs.
- Offering feedback to room attendants as needed or assisting with room completion.
- Completed daily refreshes/stayover services.
Room Attendant/Inspector
Red Lion on the River
08.2020 - 12.2021
- Replenished guest room amenities and cleaned rooms to brand expectations in an efficient manner.
- Complete daily/requested stayover services.
- Inspected Vacant Clean rooms and was often inspecting own rooms.
- Prioritized room/guest needs to ensure guest satisfaction.
- Trained new employees.
Education
Bachelor of Arts - English & Creative Writing
Southern New Hampshire University
10-2022
Skills
- Familiar with Property Management Systems for daily hotel operations such as Opera and Quore
- Well-versed in rooms management, daily operations reports and duty assigning
- Experienced with ensuring guest needs are met and rectifying any situation as efficiently as possible
- Oversaw safety procedures as safety committee chairman and became familiar with emergency procedures
- Extensive knowledge of EcoLab cleaning products and can operate industrial washing machines/dryers
- Knowledgeable with team management and inventory
- Received cross-training for introductory front desk operations, such as check-ins/outs and gift shop purchases
Timeline
Housekeeping Overnight Supervisor
Hotel Indigo Vancouver Waterfront
06.2024 - Current
Housekeeping Supervisor
Holiday Inn - Columbia Riverfront
12.2021 - 05.2024
Housekeeping Assistant
Rodeway Inn and Suites
04.2021 - 05.2024
Room Attendant/Inspector
Red Lion on the River
08.2020 - 12.2021
Bachelor of Arts - English & Creative Writing
Southern New Hampshire University
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