KATE BEATY
Casa Grande,AZ
Summary
Retail professional prepared for impactful contribution through blend of retail experience and customer service expertise. Known for consistently meeting sales targets and enhancing customer experiences. Values team collaboration and flexibility, making reliable contributions through strong interpersonal skills and adaptability.
Overview
11
11
years of professional experience
Work History
Logistics Team Member
IKEA
08.2024 - Current
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Monitored and adjusted inventory levels according to demand.
Sales Associate
IKEA
03.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Recovery Co-Worker
Ikea
07.2022 - 02.2023
- Ensures all recovery processes are completed in a consistent manner.
- This includes repackaging, confirmation, recycling, building, pricing, and maintaining the spare parts library.
- Within the recovery department, gives products a second chance while keeping the financial result, quality, and sustainability in mind.
- Developed, implemented and operated network system infrastructure and procedures.
Customer Service Representative
IKEA
11.2021 - 07.2022
- Provided product information and recommended specific items to meet needs or alternative choices for out-of-stock products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed returns and exchanges and assisted customers with refunds or product replacements.
- Enhanced customer satisfaction with fast, knowledgeable service.
Customer Service Cashier
IKEA
08.2021 - 11.2021
- Checked promotional flyers, signage and other advertisements to verify sale prices and items.
- Communicated effectively with managers, supervisors and other associates.
- Discussed promotions and special offers to customers to increase sales.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Telephone Customer Service Representative
Taiwan Mobile Co., Ltd
03.2019 - 06.2020
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Participated in ongoing training programs to stay updated on industry trends, policy changes, and product developments.
Hotel Front Desk Receptionist Assistant Manager
Ayers Rock Resort
08.2017 - 12.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
Food and Beverage Attendant
Ayers Rock Resort
08.2017 - 12.2018
- Executed cash transactions quickly and accurately
- Worked in close collaboration with team members to ensure customers received high-quality service
- Assembled and served meals according to specific guest requirements.
Waitress Barista
Barkly Homestead Wayside Inn
03.2017 - 07.2017
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Customer Service Representative
ELAND Group
01.2016 - 02.2017
- Assessed customer needs and upsell products and services to maximize sales
- Relayed productive customer feedback to marketing teams
- Assessed customer account information to determine current issues and determine potential solutions.
Customer Service Representative
Taiwan Business Bank
09.2013 - 12.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Interviewed customers' issues and reported feedback to management team.
Education
Bachelor of Finance - Finance - Accounting And Finance
Providence University
Taiwan06.2011
Skills
- Client counseling
- Patient advocacy
- Case management
- Progress reporting
- Problem solving
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Goal-Oriented
- Outgoing Personality
Timeline
Logistics Team Member
IKEA
08.2024 - Current
Sales Associate
IKEA
03.2023 - 08.2024
Recovery Co-Worker
Ikea
07.2022 - 02.2023
Customer Service Representative
IKEA
11.2021 - 07.2022
Customer Service Cashier
IKEA
08.2021 - 11.2021
Telephone Customer Service Representative
Taiwan Mobile Co., Ltd
03.2019 - 06.2020
Hotel Front Desk Receptionist Assistant Manager
Ayers Rock Resort
08.2017 - 12.2018
Food and Beverage Attendant
Ayers Rock Resort
08.2017 - 12.2018
Waitress Barista
Barkly Homestead Wayside Inn
03.2017 - 07.2017
Customer Service Representative
ELAND Group
01.2016 - 02.2017
Customer Service Representative
Taiwan Business Bank
09.2013 - 12.2015
Bachelor of Finance - Finance - Accounting And Finance
Providence University
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