KATE BELETSKAYA
Team Lead, Partner Success
Reno
Summary
Collaborative account manager with 6 years of experience in sales, strategic planning, and business development. Proven success with onboarding partners, developing trusted relationships, driving sales, and resolving concerns. Meticulous with detail and committed to continuous improvement and impacting both partner and business success.
Overview
10
10
years of professional experience
Work History
Team Lead, Partner Success
Allstate Health Solutions
05.2022 - Current
- Drove positive organizational change through innovative strategies and effective leadership.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Elevated customer satisfaction through timely project completion and rigorous quality adherence.
- Executed projects successfully by leading cross-functional teams and fostering collaborative relationships.
- Coached team members in techniques necessary to complete job tasks.
Sr. Account Manager
Allstate Health Solutions
05.2020 - 08.2022
- Lead day-to-day operations for strategic partners to drive inbound call volume (e.g., health insurance carriers, companies, associations)
- Coordinate 1-on-1 partner check-ins to review performance, explore growth opportunities, provide support, and maintain strong relationships
- Analyze performance metrics and provided internal feedback to uphold call quality, service level agreements, and sales goals
- Coordinated efforts across teams to ensure seamless delivery of products and services to our partners
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Delivered sales presentations and pitches to clients, upper management and sales agents for demonstration.
- Boosted client satisfaction by effectively managing and resolving account issues.
Strategic Partnership Manager
Sperity
06.2019 - 05.2020
- Prospected strategic partnerships via trade show networking, cold calling, and online marketing to generate clients for the Sperity credit readiness program (+23% YoY client referrals)
- Revamped internal processes to improve cross-departmental communication, automate email interactions with clients and deliver more credit ready clients to corporate partners
- Designed training and marketing materials, social media content, and weekly e-blasts to corporate partners
- Automated email campaigns to walk existing clients through the credit readiness process, increase engagement in the program, and educate clients about good credit health
Account Manager
National General Insurance
09.2016 - 06.2019
- Generated inbound call volume by implementing referral processes with 130+ RV dealerships, corporate partners, and national associations
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided coaching feedback to internal team members to uphold partners processes and to create a seamless insurance quoting experience
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Insurance Agent
National General Insurance
02.2016 - 10.2016
- Generated new business through insurance sales in a fast-paced call center environment
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Promoted to Affinity Account Manager after 8 months
Account Executive
Cleveland Guardians Baseball Club
07.2014 - 01.2016
- Generated group ticket sales by collaborating with local companies, associations, and school districts to create employee appreciation events and theme nights (e.g
- Strengthened client relationships by engaging with key decision-makers, establishing the company as a reliable partner.
- Drove client satisfaction by conducting regular assessments of needs and uncovering upselling opportunities.
- Designed sales proposals and revitalized online landing pages for group and premium ticket sales
Education
Bachelor of Arts & Science - International Studies, Russian Language
Ohio State University
Columbus, OH 01.2010 - 1 2014
Division I Women's Varsity Rowing -
Ohio State University
01.2010 - 1 2014
Skills
Leadership
Customer Focus
Excellent Teammate
Relationship Building
Adaptability and Flexibility
Process Improvement
Strategic Planning
Project Management
Coaching and Mentoring
Data Analysis
Marketing
Operations management
Websites
Professionalreferences
- Jacquelyn Chaplin, Sperity, Partner Manager, 215-666-3082
- Linda Foran, National General Insurance, Account Manager, 314-974-5768
- Matthew Williams, Cleveland Guardians Baseball Club, Account Executive, Ticket Sales, 678-357-0872
Achievementsawards
- Division I Women's Varsity Rowing, Ohio State University | 2010 - 2014
- Balanced 20+ hours per week of training, meetings, competition and travel.
- 3x Scholar Athlete Award Recipient
- 2x NCAA Division I Champion
- 2x Big Ten Conference Champion
Timeline
Team Lead, Partner Success
Allstate Health Solutions
05.2022 - Current
Sr. Account Manager
Allstate Health Solutions
05.2020 - 08.2022
Strategic Partnership Manager
Sperity
06.2019 - 05.2020
Account Manager
National General Insurance
09.2016 - 06.2019
Insurance Agent
National General Insurance
02.2016 - 10.2016
Account Executive
Cleveland Guardians Baseball Club
07.2014 - 01.2016
Bachelor of Arts & Science - International Studies, Russian Language
Ohio State University
01.2010 - 1 2014
Division I Women's Varsity Rowing -
Ohio State University
01.2010 - 1 2014
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