Kate Bock
Cary
Summary
Business-conscious Manager bringing over 15 years of experience in the hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training, and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost, and delivery.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
North Carolina State University
2023.03 - Current
- Managed daily operations for high volume campus coffee shop locations.
- Trained a diverse team of 8 store managers
- Supervised manager and staff scheduling, balancing labor budgets with operational needs across fluctuating academic calendars.
- Cultivated a welcoming environment for the NC State community ensuring a high rate of repeat campus patrons.
Manager
North Carolina State University
2021.11 - 2023.03
- Managed on-site coffee and food service operations averaging 5,000 dollars in daily sales.
- In charge of hiring all student employees through Jazz hiring software.
- Delivered exceptional client experiences through hands-on leadership of 45 employees.
- Daily food ordering and inventory management using CBORD software.
- Directed safety operations and maintained clean work environment that adhered to state requirements.
Manager
Compass Group Management
2018.11 - 2020.09
- Managed on-site food service operations for more than 1,000 employees at RTI International.
- Developed and instituted a weekly food and beverage program that generated 1.1 million dollars in revenue.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of 20 associates and 2 managers.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Directed safety operations and maintained clean work environment that adhered to state requirements.
Catering Manager
Compass Group Management
2016.11 - 2018.11
- Oversaw a daily average of 20 executive breakfast and lunches. Worked directly with clients to plan, prepare, and execute large corporate events contributing to an average of $25,000 dollars in monthly sales.
- Managed servers and staff members to effectively foster a team-oriented environment.
- Prepared and led food service training programs.
- Mentored front of house personnel on company policies, customer service techniques and professional communication.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Owner/Operator
Rent Vintage Chicago
2012.06 - 2016.11
- Provided vintage small wares and furniture for a variety of events including weddings, showers, conferences, and corporate events.
- Managed day-to-day operations that consisted of contract negotiations, event planning, vendor management, staff supervision and training.
- Provided one-on-one consultations that prioritized budgets, themes, and overall event scope for more than 100 clients annually.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
General Manager
MK Chicago
2006.10 - 2014.03
- Managed high-end, nationally recognized restaurant that generated an average annual revenue of $5,000,000 dollars.
- Developed and executed control measures that resulted in a reduction of operating costs.
- Effectively communicated with owners regarding business objectives, issues and needs.
- Consistently met financial goals by monitoring expenses, identifying variances, and implementing corrective action plans.
- Interviewed, trained, supervised, mentored, and scheduled a staff of 30 front-of-house service professionals, and maintained an excellent employee retention.
Education
Associate of Arts -
California School of Culinary Arts
Pasadena, CA2005-06
Skills
- Cross-functional team management
- Performance improvements
- Supervision and training
- Policy/program development
- Staff development
Timeline
Assistant General Manager
North Carolina State University
2023.03 - Current
Manager
North Carolina State University
2021.11 - 2023.03
Manager
Compass Group Management
2018.11 - 2020.09
Catering Manager
Compass Group Management
2016.11 - 2018.11
Owner/Operator
Rent Vintage Chicago
2012.06 - 2016.11
General Manager
MK Chicago
2006.10 - 2014.03
Associate of Arts -
California School of Culinary Arts