Kate Boyer
Coeur d'Alene,ID
Summary
Organized and proactive team member known for strong time management and communication skills. Experienced in managing service requests and providing administrative support to enhance overall service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Administrator
Hagadone Marine
Coeur d'Alene, Idaho
08.2025 - Current
- Processed customer inquiries and service requests to enhance response time and satisfaction.
- Communicated with customers to provide updates on service status and resolutions.
- Contributed to a positive customer experience through friendly, professional interactions.
- Answered incoming calls from customers regarding technical inquiries and services.
- Supported team members by organizing service schedules and appointments.
- Coordinated with other departments to ensure timely service delivery.
- Supported service team by preparing and maintaining accurate records, documents, and reports.
- Executed data entry into databases, ensuring accuracy of customer contact information.
Dockhand Supervisor
Hagadone Marine
Coeur d'Alene, Idaho
03.2024 - 08.2025
- Trained new dock staff on safety protocols and operational procedures effectively.
- Delivered prompt responses to client inquiries, ensuring high levels of customer satisfaction.
- Assisted in launching and docking boats, facilitating smooth operations for customer usage and maintenance.
- Monitored inventory levels of supplies and reported needs to management regularly.
- Maintained cleanliness of dock areas, ensuring a safe environment for all users.
- Worked closely with supervisors to ensure timely completion of tasks.
Membership Sales Associate
Perspire Sauna Studio
Boise, Idaho
10.2023 - 02.2024
- Managed membership renewals and account updates efficiently.
- Assisted members with sign-up processes and studio orientation.
- Provided tours of the facility, highlighting all amenities and services offered.
- Explained sauna benefits and services to potential clients.
- Maintained accurate records of member information such as contact details, payment history.
- Maintained cleanliness and organization of the facility for member comfort.
- Tracked inventory levels of merchandise in the club store. of merchandise sold within the club store.
- Performed administrative duties such as filing paperwork, answering phones.
Education
Esthetics
Headmasters School of Cosmetology
Coeur D'Alene, ID06-2026
High School Diploma -
Coeur D'Alene High School
Couer D'Alene06-2023
Skills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Microsoft Office
- Scheduling appointments
- Data entry
- Payment processing
- Front office administration
Certification
CPR Certified
Timeline
Service Administrator
Hagadone Marine
08.2025 - Current
Dockhand Supervisor
Hagadone Marine
03.2024 - 08.2025
Membership Sales Associate
Perspire Sauna Studio
10.2023 - 02.2024
Esthetics
Headmasters School of Cosmetology
High School Diploma -
Coeur D'Alene High School