Kate Broady
Los Angeles,CA
Summary
Friendly journalism major eager to gain relevant experience for an eventual career in Broadcast journalism. Committed to accuracy and to incorporating feedback from editors and fans to increase ratings and improve. I am highly organized, charismatic, driven, responsible and eager to learn. Looking to positively impact operations with
top-notch communication and critical thinking skills while gaining firsthand experience.
Overview
4
4
years of professional experience
Work History
Barista
Lions Den @ LMU
08.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Volunteer
Baystate Franklin Medical Center
11.2019 - 02.2020
- Adhered to organization procedures and instructions to maintain safety.
- Reported patient requests, concerns, and other observations to staff.
- Completed paperwork and evaluation forms to document patient interactions.
- Supplied care instructions and educational materials to inform patients of care plan and next steps.
- Took newspapers, flowers and other personal items to patients on all floors.
- Provided support and companionship to patients in need of assistance.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
Waitress
Applebees Restaurant
03.2022 - Current
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Front Counter Crew Member
Tito’s Taqueria
05.2020 - 08.2020
- Assisted guests, including offering personable greetings and taking high volume of online orders.
- Cleaned food preparation areas, tools and equipment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
- Guaranteed customer satisfaction by quickly delivering orders.
- Followed food preparation and storage guidelines established by Health Department.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Measured, mixed and cooked ingredients properly in alignment with nutritional restrictions.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared and expedited food orders to support waitstaff and other team members.
- Transferred supplies and equipment between storage and work areas to expedite food preparation.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Hostess
Texas Roadhouse Steakhouse
02.2021 - 03.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Monitored seating area and checked restrooms every shift to keep the restaurant spotless.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Veterinary Assistant
Shelburne Falls Veterinary Hospital
05.2020 - 07.2020
- Assisted Veterinarian in performing basic exams and tests such as blood draws, vaccinations and exams and for all species of patients.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Processed new patients and updated client records with key information using Veterinary specific software.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Assisted Veterinarian with surgeries and procedures across variety of domestic and exotic species of animals.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Sorority Member
Pi Beta Phi Sorority
01.2024 - Current
Education
Bachelor of Arts - Journalism
Loyola Marymount University
Los Angeles, CA05.2026
High School Diploma -
Frontier Regional High School
South Deerfield, MA06.2022
Skills
- Team collaboration
- Written and verbal communication
- Customer Service
- Exceptionally organized
- Bilingual in Spanish
- Piano
- Social media
Hobbies
I enjoy music, traveling, sports, horses, dogs and keeping active
Additional Information
I am journalist major at Loyola Marymount University in Los Angeles, CA . I am a very motivated student eager to find an internship for the summer months. I learn quickly, work well on a team and can also work independently. I am a fast learner, charismatic, engaging, driven and eager to go the extra mile.
I can provide many references upon request.
Timeline
Sorority Member
Pi Beta Phi Sorority
01.2024 - Current
Barista
Lions Den @ LMU
08.2022 - Current
Waitress
Applebees Restaurant
03.2022 - Current
Hostess
Texas Roadhouse Steakhouse
02.2021 - 03.2022
Front Counter Crew Member
Tito’s Taqueria
05.2020 - 08.2020
Veterinary Assistant
Shelburne Falls Veterinary Hospital
05.2020 - 07.2020
Volunteer
Baystate Franklin Medical Center
11.2019 - 02.2020
Bachelor of Arts - Journalism
Loyola Marymount University
High School Diploma -
Frontier Regional High School
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