Kate Brown
Connelly Springs,NC
Summary
Reliable customer service specialist, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Very flexible with changing business needs. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and a creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Server/Cashier
Carolina Smoke BBQ
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
Lowes Home Improvment
03.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - General Studies
Missouri State University - West Plains
West Plains, MOSkills
- Customer Service Excellence
- Guest Inquiries
- Billing and Payment Processing
- Purchase Assistance
- Reports
- Conflict Resolution
- Payments Posting
- Cooperative Attitude
- Customer Assistance
- Time Management Skills
- POS Systems Operations
- Payment Collection
- Inventory Management
- POS Systems
- Sales Expertise
- Social Perception
- Cashier Oversight
- Hospitality and Accommodation
- Customer Relations
- Product Knowledge
- Customer Transactions
- Adaptable and Flexible
- Online Orders Preparation
- Product and Service Sales
- Work Task Prioritization
- Verbal and Written Communication
- Money Handling
- Credit and Cash Transactions
Timeline
Server/Cashier
Carolina Smoke BBQ
05.2022 - 09.2022
Sales Associate
Lowes Home Improvment
03.2020 - 10.2020
No Degree - General Studies
Missouri State University - West Plains
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