Mika Dela Cruz
Riverside,CA
Summary
Committed and hardworking student with experience over 2 years of experience in the food industry and assisting customers. Dedicated to resolving issues, answering customer questions and bringing an enthusiastic attitude to the workplace. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Server/Cashier
Greek Street Grill
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built relationships with customers to encourage repeat business.
Server
Ten Ren's Tea Time
06.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Enduring Kairos
09.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hostess
Ooka
01.2020 - 05.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biology
San Francisco State University
San Francisco, CA05.2025
Skills
- Hospitality and Accommodation
- Customer Service Excellence
- Time Management Skills
- Sales Expertise
- Social Perception
- Conflict Resolution
Timeline
Server/Cashier
Greek Street Grill
02.2023 - Current
Server
Ten Ren's Tea Time
06.2022 - 12.2022
Customer Service Representative
Enduring Kairos
09.2021 - 05.2022
Hostess
Ooka
01.2020 - 05.2020
Bachelor of Science - Biology
San Francisco State University
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