Demonstrated exceptional customer service, building strong relationships with members and addressing their needs and concerns.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Successfully generated new leads and memberships, consistently meeting & exceeding sales targets and contributing to the growth of the business.
Participated in community outreach and marketing initiatives, representing Orange Theory Fitness at local events and building relationships with other businesses and organizations.
Social Media Coordinator
Orangetheory Fitness
Cupertino, CA
06.2023 - 10.2023
Created content calendars to ensure timely delivery of posts, campaigns, and promotions on the studio's social media platform.
Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
Updated website content regularly with fresh information related to products and services offered by the company.
Server
The Mountain Winery
Saratoga, CA
08.2021 - 07.2022
Demonstrated strong communication skills, effectively explaining menu items, making recommendations, and addressing customer concerns.
Exhibited a positive and professional attitude at all times, representing the restaurant's brand and values to all customers.
Adapted quickly to changing circumstances, handling high-pressure situations with poise and professionalism.
Worked with management to coordinate special functions and events.
Education
Bachelor of Arts - Communication Studies
Santa Clara University
Santa Clara, CA
06.2024
Liberal Arts and Sciences
West Valley College
Saratoga, CA
05.2022
Skills
Attention to Detail
Verbal and Written Communication
Ability to Work Independently and as Part of a Team