Kate Ferguson
McCordsville,IN
Summary
First year Retail Management student at Purdue University with a passion for the fashion and retailing industry. Skilled in building customer relationships, providing excellent service, and utilizing social media marketing and trend forecasting.
Overview
2
2
years of professional experience
Work History
Waitress
Kinsey's Italian Cafe
McCordsville, Indiana
10.2022 - 10.2024
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Bachelor of Science - Retail Management
Purdue University
West Lafayette, IN05-2028
Skills
- Customer Service
- Communication and Interpersonal Skills
- Client service quality
- Customer relations management
- Audience Targeting
- Community Engagement
- Social Media Strategy
- Trend forecasting
- Client Retention
Affiliations
- Phi Mu Sorority
- Fashion Retail Organization club at Purdue
- National Retail Federation
Timeline
Waitress
Kinsey's Italian Cafe
10.2022 - 10.2024
Bachelor of Science - Retail Management
Purdue University
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