Kate Graves
Bellevue,NE
Summary
Resourceful Community Center Manager known for high productivity and efficiency in task completion. Skilled in operational management, community engagement, and program development, ensuring smooth center operations and positive community impact. Excel in communication, leadership, and problem-solving to foster an inclusive and supportive environment for staff and base populace alike.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Center Manager
United States Air Force
Offutt AFB, NE
08.2025 - Current
- Develops and executes diverse community programs to enhance engagement and participation.
- Collaborates with marketing to create innovative campaigns that increased program participation and visibility.
- Manages the Offutt AFB Community Center programs and staff.
- Responsible for workforce management and staff training.
- Develops NAF and APF budgets for the community center and maintains accountability over assets.
- Analyzes and reports financial performance of NAF and APF funds to ensure fiscal responsibility and informed decision-making.
- Reviews and evaluates purchases of supplies and equipment using all required AF Systems (SAIS, BPS, Aloha, RecTrac) to ensure proper purchases.
- Maintains accurate employee time records in SETS for timely payroll management.
Chief, Customer Support
United States Air Force
Cheyenne, Wyoming
09.2022 - 08.2025
- Oversaw the official passport program, provided analysis, explanation, application and interpretation of laws regulations and procedures pertaining to the official passport application.
- Assisted customers in processing applications ensuring required documents are accurate and submitted in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified developmental needs and trained personnel to enhance skills and close gaps.
- Ensured specialists received comprehensive training to perform assignments independently.
- Fostered an empowering environment for airmen, enhancing their contributions to mission success.
- Managed personnel supervision by maintaining high expectations and standards for airmen.
- Planned, developed, assigned work, and supervised the performance of four Airmen and one Non-Commissioned Officer.
- Facilitated office automation software operations for team members.
- Work included Military Personnel Data System (MilPDS) updates, daily Transaction Registers (TRs), Products, Management Analyst Products (MAPs), Line of Duty (LOD) determinations, email correspondence and running the Real-Time Automated Personnel Identification System (RAPIDS) terminals.
- Liaised between the Head of Faculty and the Department of State Passport Application Office
Supervisory School Age Program Coordinator
United States Air Force
Cheyenne, Wyoming
11.2023 - 06.2024
- Oversaw and managed school age care program at FE Warren AFB base, ensuring quality care for up to 72 youth.
- Ensured all youth were accounted for and safe while in our care.
- Exercised supervisory personnel management for up to 10 Non-Appropriated fund employees at a time.
- Onboarded new employees and interviewed candidates to strengthen staffing.
- Managed employee time cards and attendance, ensuring accuracy.
- Offered support to employees to enhance job performance as necessary and provided performance feedback at regular intervals.
- Built employee schedules based on the needs of the program.
- Acquired toys, furniture, and equipment that aligned with budgetary guidelines.
- Followed Air Force Guidelines and stayed inspection ready.
- Implemented process improvements that enhanced workflow and contributed to program effectiveness.
Training Assistant
United States Air Force
Kirtland, New Mexico
01.2021 - 05.2022
- Guided new employees through training requirements for network computer access, ensuring compliance and readiness.
- Assisted employees and supervisors with SF 182 training requests within ETMS.
- Updated training records in learning management systems (i.e. PRS LMS, ETMS, ADLS, MyLearning).
- Generated and analyzed training status reports within learning management systems (PRS LMS, ETMS, ADLS, MyLearning) to monitor employee progress.
- Acted as liaison for Acquisition Professional Development Program (APDP) employees, assisting with program inquiries and resources.
- Assisted employees with uploading official documents into LIVELINK for storage.
- Maintained and developed all electronic and paper records as the Area Records Management Custodian for RVOR.
- Managed all IT equipment in RVOR as the Information Technology Custodian.
- Used government purchase card (GPC) to purchase training, awards, supplies and office equipment.
- Managed treasury functions for RVOR Sunshine Club, including donation collection, expense tracking, and event coordination, fostering community engagement.
- Served as an alternate ATAAPS timekeeper.
Education
Master of Arts - Teaching, English Concentration
University of Southern California
Los Angeles, California 05.2011 - 05/2013
Bachelor of Arts - English
University of California, Santa Barbara
Santa Barbara, California 09.2007 - 03/2011
Skills
- Communication skills
- Problem solving
- Leadership skills
- Program development
Certification
- Coaching
Timeline
Community Center Manager
United States Air Force
08.2025 - Current
Supervisory School Age Program Coordinator
United States Air Force
11.2023 - 06.2024
Chief, Customer Support
United States Air Force
09.2022 - 08.2025
Training Assistant
United States Air Force
01.2021 - 05.2022
Master of Arts - Teaching, English Concentration
University of Southern California
05.2011 - 05/2013
Bachelor of Arts - English
University of California, Santa Barbara
09.2007 - 03/2011