Kate Guay
Milton,VT
Summary
Motivated and detail-oriented student eager to leverage strong communication and interpersonal skills in a Criminal Justice or Social Justice role. Proven experience in customer service, volunteer work, and shelter support, complemented by a solid background in financial handling. Recognized for social perceptiveness and the ability to collaborate effectively with diverse teams, along with adeptness at managing challenging tasks while maintaining excellent time management. A dependable team player with exceptional organizational skills, capable of juggling multiple projects simultaneously while consistently meeting deadlines and embracing additional responsibilities to drive team success.
Overview
5
5
years of professional experience
Work History
Shelter Support
COTS Daystation
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided essential support to clients in navigating community resources for shelter and food assistance.
- Implemented care-focused strategies to effectively manage siltation and assist at-risk clients.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mentor
DREAM
08.2024 - Current
- Facilitated mentorship programs, enhancing participant engagement and development.
- Developed tailored learning plans to address individual mentee needs and goals.
- Provided constructive feedback, fostering personal and professional growth among mentees.
- Collaborated with stakeholders to identify opportunities for program improvement and expansion.
- Facilitated mentorship activities, empowering dream mentees with unique opportunities.
Keyholder/Sales Associate
Style Encore
05.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Led team in executing daily operational strategies to enhance efficiency and service delivery.
- Developed training programs for new employees, improving onboarding process and knowledge retention.
- Analyzed performance metrics to identify areas for improvement and implemented corrective actions.
- Facilitated regular team meetings to review goals, share feedback, and celebrate achievements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Fulfillment Associate
Gardener's Supply Distribution Center
04.2021 - 08.2022
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Wrapped and moved pallets to designated carrier area.
Education
Bachelor of Arts - Criminal Justice
University of Massachusetts - Boston
Boston, MABachelor of Arts - Criminology & Criminal Justice — Social Work Minor
Champlain College
Burlington, VT05.2026
Milton Senior High School
Milton, VT06.2022
Skills
- Excellent Communication
- Organization and Time Management
- Relationship Building
- Problem-Solving
- Social Perceptiveness
- Cultural Awareness
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Shelter Support
COTS Daystation
08.2025 - Current
Mentor
DREAM
08.2024 - Current
Keyholder/Sales Associate
Style Encore
05.2023 - Current
Fulfillment Associate
Gardener's Supply Distribution Center
04.2021 - 08.2022
Milton Senior High School
Bachelor of Arts - Criminal Justice
University of Massachusetts - Boston
Bachelor of Arts - Criminology & Criminal Justice — Social Work Minor
Champlain College