Kate Guerrero
Milwaukee,WI
Summary
Dynamic and dependable professional with a robust background in the hospitality and landscaping sectors, notably with Adecco Staffing. Excelled in fast-paced environments, enhancing customer satisfaction and operational efficiency. Demonstrates exceptional attention to detail and effective team collaboration, with a proven track record of implementing safe food handling procedures and driving significant improvements in service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Prep Cook/ Server
Adecco Staffing
Milwaukee, WI
09.2024 - Current
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Executed proper techniques when preparing menu item ingredients.
- Assisted in serving meals to customers as needed.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Set up work stations prior to opening to minimize prep time.
- Discarded spoiled food items immediately following established procedures.
- Helped train and develop new talent.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Server/ Bartender/ Catering Ambassador
Saz's Hospitality Group
Milwaukee, WI
08.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored venue for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent
- customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other catering staff members to ensure efficient operations within the venue.
- Coordinated with staff to ensure that all details were accurate in the breakdown of the event.
- Neatly sliced and pitted fruit for garnishing drinks.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Poured wine, beer and cocktails for patrons.
Breakfast Attendant
Homewood Suites by Hilton Colorado Springs Airport
Milwaukee, WI
01.2024 - 06.2024
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies.
- Replenished food items on the buffet line in a timely manner.
- Prepared all of the food items such as eggs, pancakes, bacon, sausage, hashbrowns, omelet's and casseroles.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Resolved guest complaints to maintain complete customer satisfaction.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification of guests to verify age requirements for alcohol.
- Poured wine and beer for guests.
Private Personal Care Assistant
Richard Clark
Oshkosh, WI
07.2018 - 05.2023
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Planned and prepared healthy meals and snacks for clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- I ran errands for clients and shopped for groceries.
- Attend doctor appointments, and schedule upcoming visits.
Landscape Worker
Halbman's Landscape & Supply
Milwaukee, WI
08.2013 - 06.2018
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Answered customer questions regarding care and general knowledge of landscape.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
- Organized storage area for tools and materials used in the yard work.
- Operated large vehicles, bobcats, dump truck, and snowplows to transport multiple loads in work-related situations
- Transported and arranged items to and from yard.
- Counted inventory to record supply count.
- Assisted customers in selecting appropriate products for their needs.
Second Shift Supervisor
American Food & Vending Corp.
Milwaukee, WI
11.2007 - 10.2011
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Monitored temperatures of prepared food and cold-storage areas.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Analyzed financial data related to kitchen operations including labor costs, revenue.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Customized menus and managed food preparation for special events.
- Handled cash withdrawals and deposits according to established protocols.
Education
Horticulture
Milwaukee Area Technical College
Milwaukee, WISkills
- Excellent service
- Attention to detail
- Cleaning and organization
- Kitchen equipment operations
- Steadfast and dependable
- Implementing task specifications
- Efficient multitasking
- Safe food handling procedures
- Effective team collaboration
- Swift workflow implementation
- Ambitious
- Effective time management
- Worksite safety
- Backhoe operation
- Following instructions
- Equipment operations
Certification
- ServSafe Certification
- Adult and Child CPR Certification
Timeline
Prep Cook/ Server
Adecco Staffing
09.2024 - Current
Breakfast Attendant
Homewood Suites by Hilton Colorado Springs Airport
01.2024 - 06.2024
Server/ Bartender/ Catering Ambassador
Saz's Hospitality Group
08.2023 - Current
Private Personal Care Assistant
Richard Clark
07.2018 - 05.2023
Landscape Worker
Halbman's Landscape & Supply
08.2013 - 06.2018
Second Shift Supervisor
American Food & Vending Corp.
11.2007 - 10.2011
Horticulture
Milwaukee Area Technical College