Kate Jones
St. George,UT
Summary
Responsible and motivated student with good communication skills and ability to handle challenging circumstances. Devoted to giving positive experiences to all members and excellent time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Lead Position
Mandan Park District
Mandan, ND
05.2023 - 08.2023
- Developed and implemented strategies to increase customer satisfaction ratings.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Resolved escalated customer service issues in a timely manner.
- Transmitted and received messages using telephones or telephone switchboards.
- Input and confirmed reservations for guests.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Coordinated with other departments to provide additional services such as food concessions or entertainment activities.
- Provided excellent customer service by addressing patron complaints or concerns in a timely manner.
Lifeguard Supervisor
Raging Rivers Water Park
Mandan, ND
05.2022 - 08.2023
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Ensured the safety of patrons by enforcing pool rules and responding promptly to emergency situations.
- Answered questions about facility hours, policies and programs.
- Transported injured patrons from location of accidents to safety and medical transportation.
- Monitored surrounding environment constantly to watch for potential risks.
Lifeguard
Raging Rivers Water Park
Mandan , ND
06.2021 - 08.2023
- Maintained constant surveillance of patrons in the swimming area at all times.
- Recognized swimmers in need of assistance and acted quickly.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Monitored surrounding environment constantly to watch for potential risks.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Reported any unsafe conditions or suspicious activity to management immediately.
Education
Bachelor of Science - Exercise Science
(Current) Utah Tech University
St. George, UT05-2027
High School Diploma -
(Completed) Century High School
Bismarck, ND05-2023
Skills
- Decision-Making Capabilities
- Delegation and Supervision
- Guest Relations
- Policy Enforcement
- First Aid
- Swim Instruction
- CPR Certified
- Team Collaboration
- Critical Thinking and Problem Solving
Certification
- Certified Lifeguard, CPR and AED certified
Accomplishments
- Promotions and end of the year awards from previous employer
Timeline
Guest Service Lead Position
Mandan Park District
05.2023 - 08.2023
Lifeguard Supervisor
Raging Rivers Water Park
05.2022 - 08.2023
Lifeguard
Raging Rivers Water Park
06.2021 - 08.2023
Bachelor of Science - Exercise Science
(Current) Utah Tech University
High School Diploma -
(Completed) Century High School
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