Kate Kerr
Tustin,MI
Summary
I am a cannabis enthusiast with solid foundation in customer service and product expertise, prepared to contribute effectively in dynamic retail environment. As a waitress I was valued for my ability to advise customers on product selection and to ensure a seamless purchasing experience. I'm known for being a strong team player and being adaptabilite in fast-paced setting, wile bringing reliable product knowledge and interpersonal skills to team.
I look forward to learning more about cannabis and honing my customer service skills in a work environment such as Lume.
Overview
21
21
years of professional experience
Work History
Waitress
Jennifer Daugherty- Magoo's Pub & Eatery
09.2006 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Multitasking, balancing multiple tables and orders while delivering prompt service and supporting my co-workers to do the same.
- Cleaning and maintaining a pleasant dining area, ensuring guests feel comfortable and safe.
- Remaining calm and poised when dealing with difficult customers or during busy a shifts.
- Supporting a teamwork atmosphere through clear communication and collaboration, with a pleasant attitude.
- Side work, maintaining a clean and stocked service station, rolling silverware, cutting fruit, stocking drinks, rotating stock to minimize waste, ect.
- Builting a rapport with regular customers through friendly interactions and attentiveness to their preferences.
- On the job learning, quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Lead Waitress
Michael King- Quynn's Attic
03.2009 - 03.2014
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stepped into various roles within the restaurant as needed, to enure a fine dining experience.
- Proactively addressed potential issues before they escalated by staying attentive to guests'' needs throughout their visit.
- Kept updated knowledge of menu and specials, recommending specific items according to preferences and food allergies.
- Assisted management with scheduling, inventory control, and other administrative tasks as needed.
- See above for additional job descriptions
Retail Manager
Spencer's Gifts, Hot Topic, Claire's
01.2002 - 01.2006
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Created product displays to company's standers
- Ear piercing: guiding the costumer through a multi step process wile helping them feel safe and secure. Maintaining health and safety standards before, during and after the procedure. Demonstrating and explaining after care instructions. Helping guardians and young children to remain calm and still during the piercing. Answering all questions to the best of my ability with information from the manual provided by the company. Train employees to do piercings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handling new hires, terminations and schedualing.
- Maintained a cash drawer and daily bank despositis, and weekly paperwork.
Education
Associate of Arts - Gender Studies
Frederick Community Collage
Frederick, MD05-2007
Skills
- Customer service
- Cash handling experience
- Cleanliness and hygiene
- Discussing cannabis
- Regulatory compliance
- Building rapport
- Promotions and discounts
- Friendly and helpful
Timeline
Lead Waitress
Michael King- Quynn's Attic
03.2009 - 03.2014
Waitress
Jennifer Daugherty- Magoo's Pub & Eatery
09.2006 - 02.2023
Retail Manager
Spencer's Gifts, Hot Topic, Claire's
01.2002 - 01.2006
Associate of Arts - Gender Studies
Frederick Community Collage
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