KATE LOOSLI
Angora
American Fork,UT
4
years of professional experience
Results-driven Customer Success and Account Management professional skilled in client communication, onboarding, and issue resolution. Expertise in managing client relationships and ensuring timely project delivery in fast-paced environments. Committed to providing solutions-oriented service and fostering trust while navigating clients through complex processes.
Work History
Client Success Manager
1 Year 2 Months- Managed client relationships for Amazon marketplace accounts, facilitating onboarding, product development, launch preparation, and post-launch transition to ensure successful account performance.
- Led cross-functional coordination with sourcing, logistics, creative, compliance, and operations teams to execute product launches and resolve project blockers.
- Provided regular client communication through status updates, timeline management, expectation setting, and strategic recommendations to enhance client satisfaction and engagement.
- Supported clients in Amazon marketplace strategy, focusing on listing optimization, compliance requirements, inventory planning, pricing recommendations, and launch readiness to maximize sales potential.
Patient Care Coordinator
9 Months- Guided patients and families through intake, scheduling, treatment coordination, and ongoing support while delivering a compassionate and professional experience.
- Acted as primary point of contact for patients, addressing inquiries, concerns, scheduling needs, and follow-up communication via phone, text, email, and in-person interactions.
- De-escalated high-pressure calls involving emotional distress, panic attacks, and crisis situations using active listening, empathy, and quick problem-solving.
- Coordinated with clinical, administrative, and provider teams to streamline schedules and support daily operations for improved patient access to care.
- Ensured accuracy of patient records, intake documentation, medical history, and treatment information while adhering to HIPAA and company compliance standards.
Kiehl's Beauty Counter Manager
5 Months- Drove over 120% sales growth across the brand by delivering personalized customer experiences and strategic product recommendations.
- Managed customer relationships through in-person and digital communication, delivering tailored skincare consultations and enhancing product knowledge.
- Supported brand visibility and revenue growth by executing promotional events, conducting product demonstrations, and implementing customer engagement strategies.
- Educated customers on skincare routines and ingredient benefits, fostering confidence and loyalty with over 100 skincare and cosmetic products.
Business Development Specialist
1 Year 6 Months- Generated $750,000 in sales pipeline from a single opportunity, exceeding monthly quota and contributing to revenue growth.
- Developed relationships with key decision-makers by identifying business needs and presenting tailored solutions to enhance sales pipeline.
- Increased prospective client base through market research and strategic outreach, focusing on targeted account development.
- Coordinated outreach and prospecting activities through CRM tools, ensuring accurate records and consistent follow-up.
Education
Bachelor's Degree - Business Management - Marketing
Skills
Customer Success
Client Relationship Management
Account Management
Client Onboarding
Project Management
Conflict Resolution
Cross-Functional Collaboration
De-Escalation
Problem Solving
Expectation Setting
Timeline
Client Success Manager
Angora
06.2025 - CurrentRead More
Patient Care Coordinator
Serenity Mental Health
07.2024 - 04.2025Read More
Kiehl's Beauty Counter Manager
Nordstrom
10.2023 - 03.2024Read More
Business Development Specialist
Pluralsight
05.2022 - 11.2023Read More
Brigham Young University - Idaho
Bachelor's Degree from Business Management - Marketing
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