Kate McDonough
Charlotte,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Manager of Operations
HPU Recreation Services
01.2020 - 05.2023
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
Sales Associate
RFA Décor
03.2020 - 03.2023
- Educated clients about product line and provided detailed information regarding customization and the ordering process
- Built relations with fortune 500 companies
- Developed strong customer service and communication skills.
Sales Associate
Dixon Golf
05.2023 - 08.2023
- Promoted special offers and events by engaging with customers at sponsored events by driving awareness of promotions and boosting sales conversion rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Representative
Power Home Remodeling
10.2023 - Current
- Increased sales revenue by identifying and targeting high-potential clients.
- Expanded customer base through marketing, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Academy Student
High Point Police Department (Citizens Police Academy)
01.2023 - 05.2023
- Developed a strong understanding of law enforcement
- Completed a comprehensive training program emphasizing law enforcement skills and effective policing strategies.
Education
B.A., Criminal Justice - Legal Studies
High Point University
High Point, NC05.2023
Skills
- Customer Needs Assessment
- Sales Forecasting
- Deadline Management
- Organization
Additional Campus Involvement
- D2 Hockey
- Alpha Chi Omega
Timeline
Sales Representative
Power Home Remodeling
10.2023 - Current
Sales Associate
Dixon Golf
05.2023 - 08.2023
Academy Student
High Point Police Department (Citizens Police Academy)
01.2023 - 05.2023
Sales Associate
RFA Décor
03.2020 - 03.2023
Manager of Operations
HPU Recreation Services
01.2020 - 05.2023
B.A., Criminal Justice - Legal Studies
High Point University
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