David William Schenk
New Port Richey,Florida
Summary
To use the knowledge I have attained through my long involvement in Customer Relations and Technical Training to Secure a Permanent position in Internet Sales and or Customer Service.
Overview
55
55
years of professional experience
Work History
Manager of Operations
S H Enterprises Online Inc
Holiday, Florida
07.2007 - Current
- Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
- Delivered individual instruction to sales representatives to provide guidance on customer service and professional development.
- Generated new business by reaching out to prospective clients by email marketing,
- Built, Maintained and Operated 4 e-commerce websites.
- JiffyPrintOnline.com
- OurPrintProducts.com
- BookMarksStore.com
- ThatJanisStyle.com
- Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.
- Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.
- Executed marketing campaigns targeted towards meeting repeat business and referral objectives through continued engagement of past clients.
- Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
- Assisted clients in determining and elevating marketplace positioning.
President
Jiffy Print, Inc.
Tarpon Springs, FL
01.2001 - Current
- Monitored industry trends and introduced new services to update marketing strategies.
- Oversaw strategic business decision-making to develop, enhance and enforce business mission.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes.
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics, and customer service.
- Promoted brand awareness by increasing market penetration across promotional sales markets.
Commercial Sales Specialist
ADT Security Services
Tampa, FL
03.1999 - 04.2001
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Generated more than 10 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
- Educated customers about product features and technical details to highlight the benefits and correct misunderstandings.
- Negotiated prices and set up contracts to finalize Installation and Monitoring agreements.
- Established and serviced 212 new accounts in assigned territory.
- Won Sales Rep of the Year.
President
Schenk Security Systems, Inc
Amherst, NY
01.1981 - 01.1999
- Sales of New Residential, Commercial Security Systems, CCTV, and EAS systems.
- Sales of 24 Hour Security Monitoring Service and Extended Warranties.
- Responsible for Training of Sales and Service Personnel.
- Responsible for Training of Customers in Use and Operation of Installed Security Equipment.
- Responsible for Maintaining Good Relations with Customers, and Authorities.
- Extensive Computer Program Utilization for Sales, Accounting and Programming of Customers Control Panels as well as Record Keeping.
Production Supervisor / Research and Development
PCB Piezotronics Inc.
Depew, NY
06.1973 - 07.1980
- Coordinated work of 12 employees and delegate daily tasks.
- Conducted visual inspections and checked for product defects.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Achieved and surpassed production targets through effective staff management, task allocation, and materials coordination.
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measures to resolve complaints.
- Met other supervisors and business leaders to plan and guide workflow and operations.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Senior Electronic Technician
Westinghouse Electric Corp
Cheektowaga, NY
01.1971 - 09.1976
- Manufacture and Testing of Large Motor Control Units.
- Researched, led, implemented and developed improvement projects.
- Installed and updated wiring, programmable logic controllers and AC/DC drives.
- Read and interpreted technical manuals, drawings and schematics to make accurate assembly decisions.
Education
Business/Alarm Technology And Related Business Courses -
Erie Community College
ElectronicsVocational Training in Electronics -
Seneca Vocational High School
Skills
- Promotional planning
- B2B and B2C sales
- Customer needs assessment
- Product and service knowledge
- Post-sales support
- Product management and pricing
- Marketing familiarity
- Sales and marketing strategies
- Group and individual instruction
- GPS and map navigation
- Problem resolution
- Product demonstrations
Affiliations
- Member, Tarpon Springs Small Business Association
References
Cal Piper, Service Director Performance Kings Honda Cincinnati, OH 513.616.7016
Chad Reed, Clearwater Police Dept., Clearwater, Fl. 727.487.4282
Janis L Hammond, owner of S H Enterprises Online, Inc. 727.692.5301
Timeline
Manager of Operations
S H Enterprises Online Inc
07.2007 - Current
President
Jiffy Print, Inc.
01.2001 - Current
Commercial Sales Specialist
ADT Security Services
03.1999 - 04.2001
President
Schenk Security Systems, Inc
01.1981 - 01.1999
Production Supervisor / Research and Development
PCB Piezotronics Inc.
06.1973 - 07.1980
Senior Electronic Technician
Westinghouse Electric Corp
01.1971 - 09.1976
Business/Alarm Technology And Related Business Courses -
Erie Community College
ElectronicsVocational Training in Electronics -
Seneca Vocational High School