Kate M. Holifield
Madison,MS
Overview
22
22
years of professional experience
Work History
IT Support Specialist
V2X Aerospace
Madison, MS
09.2023 - Current
- Provide tier 2 technical support for hardware and software issues to users
- Deliver remote assistance for technical issues using Bomgar and Automox
- Involved in planning, execution, and documentation of large Enterprise projects, such as deploying Canon printers enterprise wide, Microsoft Teams phones
- SME for uniFlow online print services
- Create, enable and disable user accounts in Active Directory on-prem and Azure.
- Responsible for creating and updating PC image as needed.
- Provide training for new staff members
Technology Instructor/IT Support
St. Anthony Catholic School
Madison, USA
01.2018 - Current
- Responsible for planning activities, developing and implementing lesson plans for students in grades pre-kindergarten to sixth grade
- Stay up to date on changes and advancements in computer technology taught in the classroom
- Proctor various tests, such as ACT Aspire, DRC Beacon, TerraNova and grade level math/reading assessments
- Utilize a multitude of programs to manage and maintain Windows PCs and Apple products on the school campus
- Provided assistance to teaching staff for implementation of LMS during distance learning
System Administrator 4
L3 Vertex Aerospace
Madison, USA
01.2016 - 01.2018
- Manage and maintain Windows Servers, Domain controllers, File Servers, Print Servers, Terminal Servers
- Manage and maintain many applications, including Commvault, Lansweeper, Equitrac, Shoretel
- Provide tier three support for most server related issues
- Provide tier two Exchange support
- Enable new user accounts
Senior System Administrator / Messaging Team
University of Mississippi Medical Center
Jackson, USA
01.2015 - 01.2016
- Manage and maintain Exchange servers, Dell Archive Manager servers, Skype for Business servers, RightFax servers, Good Technologies Servers and other various servers
- Provide tier three support for Exchange, Dell Archive Manager, Spyke for Business, RightFax, Good Technologies Servers and other various email related applications
- Involved in the planning and execution of Good Technologies
- Involved in the planning and execution of the RightFax server upgrade
Systems Administrator II, Exchange/Active Directory
Bowhead Information Technology Services
Vicksburg, USA
01.2008 - 01.2015
- Managed Active Directory environment with 300+ domain controllers at 500+ site locations spanning the globe.
- Involved in planning, execution, and documentation of large Enterprise projects.
- Involved in the execution of a global Exchange 2010 server consolidation project consisting of 50,000+ users spanning multiple datacenters. Provide a highly available Exchange 2010 environment leveraging Database Availability Groups, VMWare, and Snap Manager for Exchange.
- Involved in the execution of Symantec Enterprise Vault for Exchange.
- Successfully recovered multiple Exchange Server failures under extreme pressure.
- Setup Virtual servers running on ESXi vSphere.
- Maintain and troubleshoot DNS, DHCP and PKI infrastructure.
- Resolved exchange problems daily with other external agencies and within USACE ensuring timely delivery to recipients.
- Created and configured Group Policy Objects and linked to appropriate containers.
- Worked to resolve inbound spam problems on IronPort Gateway appliances and filter issues with valid e-mail.
- Responsible for training new team members
- Onsite contractor for United States Army Corps of Engineers
- Hold a Secret Security Clearance
Windows Server Systems Administrator
Integrated Concepts & Research Corp
Vicksburg, USA
01.2006 - 01.2008
- Provide System administration of an Windows/Citrix Metaframe farm of servers used to deploy various contracting, financial, and real-estate applications used by Corps employees worldwide.
- Monitored and managed 65 Citrix servers and the Citrix Data Store ensuring peak performance.
- Install, upgrade, maintain, and administer the multi-server environment using Citrix thin-client technology in a Windows domain.
- Add users and maintain domain-wide user account database, publish applications, and perform other system administration duties.
- Troubleshoot user problems associated with the Windows servers and interfaces between various Corps systems.
- Onsite contractor for United States Army Corp of Engineers
- Hold a Secret Security Clearance
IT Help Desk Technician
Integrated Concepts & Research Corp
Vicksburg, USA
01.2004 - 01.2006
- Troubleshooting IT related problems for USACE employees
- Monitor high performance computers
- Onsite contractor for United States Army Corp of Engineers
Education
Computer Network Support
Hinds Community College
Raymond, MS01.2000
Timeline
IT Support Specialist
V2X Aerospace
09.2023 - Current
Technology Instructor/IT Support
St. Anthony Catholic School
01.2018 - Current
System Administrator 4
L3 Vertex Aerospace
01.2016 - 01.2018
Senior System Administrator / Messaging Team
University of Mississippi Medical Center
01.2015 - 01.2016
Systems Administrator II, Exchange/Active Directory
Bowhead Information Technology Services
01.2008 - 01.2015
Windows Server Systems Administrator
Integrated Concepts & Research Corp
01.2006 - 01.2008
IT Help Desk Technician
Integrated Concepts & Research Corp
01.2004 - 01.2006
Computer Network Support
Hinds Community College