Kate Mortimer
The Grateful Crow
Chelsea,MI
8
years of professional experience
Dynamic server and mainly bartender with a proven track record at The Grateful Crow, excelling in customer service and teamwork. Enhanced sales through effective upselling and built strong customer relationships, resulting in increased repeat business. Adept at multitasking and problem-solving, ensuring a seamless dining experience while adhering to health and safety standards.
Work History
Server/Bartender
1 Year 7 Months- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/Bartender
3 Years 1 Month- Checked tables regularly, refilled beverages, and resolved basic service needs before escalation.
- Assisted teammates during busy periods, adapting quickly to changing guest volume and priorities.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server, Hostess, and To-go Specialist
1 Year 10 Months- Greeted guests promptly, presented menus, and explained daily specials with accurate menu knowledge.
- Delivered meals and drinks with attention to timing, presentation, and guest satisfaction.
- Processed payments accurately using POS system and balanced checks at shift end.
- Coordinated with hosts, bartenders, and kitchen team to support smooth service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
MI State Board Certification in Cosmetology - Cosmetology
Skills
Fast learner
Customer service
Problem-solving
Friendly and outgoing
Listening skills
Professional attitude
Teamwork and collaboration
Multitasking
Accomplishments
TAM Certified
TIPS Certified
Timeline
Server/Bartender
The Grateful Crow
10.2024 - 05.2026Read More
Server/Bartender
Main Street Pub Kalamazoo
05.2021 - 06.2024Read More
Server, Hostess, and To-go Specialist
Applebee's Grill + Bar
09.2018 - 07.2020Read More
Atlas Academy of Cosmetology
MI State Board Certification in Cosmetology from Cosmetology
Read More