Ebony Sharpee
Danbury,CT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
08.2012 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- customer service
- training new hires
- cashier
Customer Service
Stop And Shop Supermarket
06.2006 - 12.2006
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- cashier
- training new hires
- handling money
- data entry
Education
High School Diploma -
Danbury High School
Danbury, CT06.2004
Skills
- Recruiting and Interviewing
- Employee Scheduling
- Cost Reduction
- Operations Management
- Employee Performance Evaluations
- Product and Service Knowledge
- Strategic Planning
- Promotional Planning
- Customer Rapport
- Customer Relations
- Money Handling
- Customer Relationship Management (CRM)
- Orientation and Training
- Performance Reviewing
- Team Motivation
- Employee Performance Evaluation
Timeline
Assistant Manager
Dunkin' Donuts
08.2012 - Current
Customer Service
Stop And Shop Supermarket
06.2006 - 12.2006
High School Diploma -
Danbury High School
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