KATE OWENS
F&K Contractors
Clarksville
10
years of professional experience
Dynamic leader with extensive experience in staff management and company operations, notably serving as Center Director at KinderCare Learning Companies. Expertise in leveraging Salesforce and Taleo for talent acquisition and onboarding. Has a proven track record of enhancing team performance while achieving company goals that reflect a commitment to excellence. Strong communication and problem-solving skills, combined with a focus on teamwork and adaptability, support collaborative roles in fast-paced environments.
Work History
Crew Member and Office Manager
6 Years 3 Months- Work alongside crew members to complete jobs that varied from remodels, custom builds, roofing, pole barns, garages, decks, and additions from beginning to end.
- Help measure for or break down blueprints to create material lists to bid on potential contracts.
- Complete weekly payroll for each employee.
- Complete monthly billing and expense reports.
- Generated 1099 forms for independent contractors to ensure compliance with tax regulations.
- Create and track quarterly and yearly company expenses for taxes. This information is also used to adjust budgeting.
- Work with customers and vendors to create long term partnerships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff conflicts by actively listening to concerns and facilitating mutually agreeable solutions.
Center Director
5 Years 1 Month- After being promoted to a Center Director, I began working with my administration team and employees to ensure that we were providing an engaging, welcoming, and positive environment for the children that we served.
- I conducted peer visits to other centers as needed to assist in family engagement, employee training, employee relations, center arrangement, and state regulations within my district.
- I planned schedules to meet company labor targets and hired quality teachers to fill openings.
- I worked in Taleo and Gallup to hire quality employees, then completed all onboarding and training required by the state as well as additional training for our company.
- Conducted regular performance reviews, contributing to a culture of continuous improvement and professional development.
- I was responsible for providing teachers with all required training by both KinderCare and the state of Virginia, which included leading Professional Development Day twice a year.
- Developed strategic plans to drive long-term growth of the center while ensuring operational efficiency.
- I worked in Taleo and Gallup to hire quality employees then complete all onboarding and training.
- I conducted peer visits as needed to assist in family engagement, employee training, employee relations, center arrangement, and state regulations within my district.
- Established and monitored KPIs to optimize company performance.
- Utilized data analytics techniques to identify areas for improvement.
- Used Salesforce to communicate with potential families, schedule tours, and drive enrollment.
- Participated in ongoing training to enhance my job skills and knowledge.
- Resolved minor technical issues and reported larger technical issues.
- Responded quickly to meet customer needs and resolve problems.
Seasonal Head Cashier
1 Year 5 Months- Worked with a team of Head Cashiers to ensure all tasks were completed and that we operated within compliance.
- Assisted in planning break schedules for the team.
- Processed cash, checks, and credit cards for customer purchases.
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude towards customers.
- Trained new cashiers on customer service procedures, company policies, and POS system operations.
- Partnered with Loss Prevention and Security teams to implement strategies that minimized theft incidents.
- Assisted with closing procedures by counting money and reconciling receipts accurately. such as counting money and reconciling receipts.
- Aided with closing duties such as counting money and reconciling receipts.
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude toward customers.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Implemented security measures such as verifying IDs for credit card purchases or requiring signatures on certain types of transactions.
Supervisor
2 Years 9 Months- Led the Preschool program for 20 to 30 children ages 3 to 4 years.
- Developed a curriculum and completed additional training to provide the best education for my students.
- Trained new employees on company policies, procedures and work ethics.
- Assisted managers with recruiting and interviewing employees.
- Expressed workplace needs to managers to enhance overall operations.
- Monitored inventory levels and flagged shortages for timely reordering.
- Inspected the work environment for health and safety hazards and reported findings to the manager.
- Supervised and coordinated staff activities to maintain compliance with established policies, procedures, and standards.
- Coordinated employee schedules based on availability and approved shift changes.
Education
Bachelor of Science (B.S.) - Exercise Physiology
- Completed coursework towards a Bachelor of Science (B.S.) in Exercise Physiology.
- I completed additional training through a six month internship with Cardiovascular Rehabilitation.
Skills
Recruitment strategies
Talent sourcing
Onboarding processes
Taleo
Applicant Tracking System
Budgeting
Team leadership
Time management
Recruitment
Payroll Management
Customer Relationship Management
Timeline
Crew Member and Office Manager
F&K Contractors
05.2020 - CurrentRead More
Center Director
KinderCare Learning Companies
07.2019 - 08.2024Read More
Seasonal Head Cashier
Lowe's
03.2019 - 08.2020Read More
Supervisor
Caterpillar Clubhouse
05.2016 - 02.2019Read More
Lynchburg College
Bachelor of Science (B.S.) from Exercise Physiology
Read More