Kate Pacana
Stockholm,NJ
Summary
Dynamic Business Manager at Macy's Department Store, adept at driving sales performance and enhancing customer service. Proven track record in management and team leadership, boosting productivity through effective training and recognition. Skilled in management, fostering a collaborative environment that elevates team morale and achieves strategic goals.
Overview
19
19
years of professional experience
Work History
Lancome’s Business Manager
Macys Department Store
Willowbrook Mall,NJ
11.2006 - Current
- Managed daily operations to enhance customer service and drive sales performance.
- Coordinated team schedules and resources to optimize store efficiency.
- Oversaw visual merchandising standards to create engaging shopping experiences.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Led weekly team meetings to communicate goals, address challenges, and celebrate successes.
- Monitored sales data and provided insights for strategic planning initiatives.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
Education
Art Academy
Krakow, Poland Skills
Business planning
- Customer service
- Employee management
- Customer relationship management
- Team building and leadership
- Cross-functional collaboration
- Employee motivation
- Coaching and mentoring
Customer service
Project management
Employee management
Customer relationship management
Team building and leadership
Business planning
Languages
Polish
Native or Bilingual
Timeline
Lancome’s Business Manager
Macys Department Store
11.2006 - Current
Art Academy