Katherine Rodriguez
Hackettstown,NJ
Summary
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Excel Urgent Care
Chester, NJ
01.2025 - Current
- Administered patient care and support in clinical settings to enhance overall patient experience.
- Assisted healthcare providers with examinations, procedures, and patient education for effective treatment outcomes.
- Managed appointment scheduling and patient records using electronic health record (EHR) systems for improved efficiency.
- Conducted vital sign assessments and collected patient histories to ensure accurate diagnosis and treatment planning.
- Trained new medical assistants on protocols, procedures, and best practices to maintain high standards of care.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Implemented infection control measures and maintained cleanliness in examination rooms to ensure patient safety.
CERTIFIED MEDICAL ASSISTANT
Zufall Health Center
Dover, NJ
10.2021 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents. Called and faxed pharmacies to submit prescriptions and refills. Completed EKGs and other tests based on patient presentation in office. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Explained procedures to patients to reduce anxieties and increase patient cooperation. Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Demonstrated ability to provide compassionate patient care and ensure privacy and confidentiality.
RETAIL SALES ASSOCIATE
Under Armour
04.2021 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases. Stocked merchandise, clearly labeling items, and arranging according to size or color. Maintained clean sales floor and straightened and faced merchandise. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Developed professional relationships with customers to increase loyalty, retention and rapport. Utilized upselling techniques to promote additional products and increase sales. Trained and supervised new employees to use selling strategies and apply best practices. Listened to customer needs and desires to identify and recommend optimal products. Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
BABYSITTER
Neighbor
08.2020 - 02.2021
- Played games, worked on puzzles, and read books to young children. Communicated positively with children and guardians. Organized and cleaned home after activities by picking up toys and straightening up play room. Prepared healthy, age-appropriate snacks and meals. Bathed, dressed, and helped with teeth brushing as part of bedtime preparation. Assisted with meal preparation, light housekeeping and laundry to support family with additional chores. Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs. Taught children to organize toys, wash hands, and share by leading by example. Worked with parents to develop and implement discipline programs to promote positive behavior. Reassured children when upset providing emotional support and stability. Assisted children with homework assignments and special projects across different subjects. Taught children basic life skills, manners and personal hygiene.
AIDE
Colonial Manor
03.2020 - 02.2021
- Offered caring companionship and emotional support. Organized medications and reminded about taking each on schedule. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions. Monitored patient health by performing routine pulse, temperature and blood pressure checks. Provided mobility assistance such as walking and regular exercising. Completed entries in log books, journals, and care plans to accurately document and report patient progress.
WAITRESS
Ana's Restaurant, Pizzerias, Hispanic Restaurants
02.2010 - 09.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts. Kept server areas clean and stocked to increase efficiency while working tables. Greeted new customers, discussed specials, and took drink orders. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant. Trained new waitstaff on proper food handling, customer service and safety procedures. Bussed tables during busy periods to assist staff and quickly turn over tables. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Answered customers' questions, recommended items, and recorded order information. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. Inspected dishes and utensils for cleanliness. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Electrocardiogram Tech - Health Care
Florida Health Care Academy
OrlandoPhlebotomist - Health Care
Florida Health Care Academy
OrlandoCERTIFIED MEDICAL ASSISTANT - undefined
Florida Health Care Academy
Orlando, FL10.2021
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Warren Hills Regional High School
Washington, NJ06.2021
Skills
- HIPPA compliance
- Patient Intakes
- Wound Care and Irrigation
- Physician Communication
- Lab Specimens and Collections
- Supporting Daily Living Needs
- Exam Room Preparation
- Performing EKGs
- Quality Patient Care
- Medical Charts and Records
- Medical terminology
- Lead placement
- Basic life support
Certification
- Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
- Certified EKG Technician
- BLS- American Heart Association
LANGUAGES
SPANISH | Native
ENGLISH | Native
Timeline
Certified Medical Assistant
Excel Urgent Care
01.2025 - Current
CERTIFIED MEDICAL ASSISTANT
Zufall Health Center
10.2021 - 11.2023
RETAIL SALES ASSOCIATE
Under Armour
04.2021 - 10.2021
BABYSITTER
Neighbor
08.2020 - 02.2021
AIDE
Colonial Manor
03.2020 - 02.2021
WAITRESS
Ana's Restaurant, Pizzerias, Hispanic Restaurants
02.2010 - 09.2020
CERTIFIED MEDICAL ASSISTANT - undefined
Florida Health Care Academy
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Warren Hills Regional High School
Electrocardiogram Tech - Health Care
Florida Health Care Academy
Phlebotomist - Health Care
Florida Health Care Academy