Kate Sawina
Wilmington,Delaware
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Manager
Tackle Up, LLC
Bethany Beach, DE
02.2024 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Managed inventory control, cash control, and store opening and closing procedures.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Legal Secretary
Andrew & Stevens-Gueh, LLC
Georgetown, Delaware
01.2022 - 01.2024
- Filed pleadings with courts electronically via E-filing systems or in-person
- Screened, directed, and prioritized incoming calls and emails to lawyers
- Assisted attorneys in preparing for hearings and trials including: edited correspondence, memoranda and pleadings
- Prepared and distributed invoices to bill clients and paid account expenses
- Maintained and organized client files by scanning documents and uploading them to the firms case management system
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Legal Secretary
Mooney & Andrew, P.A.
Georgetown, Delaware
06.2020 - 12.2021
- Filed pleadings with courts electronically via E-filing systems or in-person
- Screened, directed, and prioritized incoming calls and emails to lawyers
- Assisted attorneys in preparing for hearings and trials including: edited correspondence, memoranda and pleadings
- Maintained and organized client files by scanning documents and uploading them to the firms case management system
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Sales Manager
ALL-STAR OUTFITTERS
Knoxville, Tennessee
02.2015 - 03.2023
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Set up display booth, sold merchandise, managed booth – including team members, and broke down booth at the end of the event
- Trained new team members in customer service, cash register operation, and stock procedures
- Kept check-out areas clean, organized, and well-stocked to maintain attractive booth
- Troubleshoot and resolve issues with customer concerns, cash registers, card scanners, and printers
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
Server
Cokesbury Village
Hockessin, Delaware
10.2014 - 05.2020
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Exercised focus and concentration to keep track of tables and remember orders
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Resolved customer complaints and inquiries in a timely manner
Education
Bachelor of Science (B.S.) - Criminal Justice
University Of Delaware
12.2019
Skills
- MS Office Proficiency
- Strong Work Ethic
- Case Management
- Active Listening
- People Skills
- Customer service
- Decision-making
- Team leadership
- Self Starter
- Reliable, Trustworthy, Dependable
- Friendly, Positive Attitude
- External/Internal Communications
Timeline
Manager
Tackle Up, LLC
02.2024 - 04.2025
Legal Secretary
Andrew & Stevens-Gueh, LLC
01.2022 - 01.2024
Legal Secretary
Mooney & Andrew, P.A.
06.2020 - 12.2021
Sales Manager
ALL-STAR OUTFITTERS
02.2015 - 03.2023
Server
Cokesbury Village
10.2014 - 05.2020
Bachelor of Science (B.S.) - Criminal Justice
University Of Delaware