Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kate Solis

Phoenix,AZ

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.

Overview

5
years of professional experience

Work History

Discover
2402 W Beardsley Rd, AZ

Collections Specialist
07.2022 - Current

Job overview

  • Managed over 30 customer calls daily.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Sunrise Management LLC
Phoenix, AZ

Assistant Property Manager
12.2021 - 03.2022

Job overview

  • Handled over 200 tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Established low delinquency rate.

Dayrise Residential
Phoenix, AZ

Assistant Property Manager
09.2019 - 12.2021

Job overview

  • Handled over 200 tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Established low delinquency rate.

Education

Mohave High School
Bullhead City, AZ

High school Diploma
05.2017

University Overview

GPA: 3.5

  • Honor Roll
  • Student Council
  • Key Club
  • Varsity swim, track and soccer


Skills

  • Records Management
  • Familiarity with Locating Individuals
  • Credit and Collections
  • Process Optimization
  • Call Center Experience
  • Persuasion Techniques
  • Collections
  • Account Reconciliation

Timeline

Collections Specialist

Discover
07.2022 - Current

Assistant Property Manager

Sunrise Management LLC
12.2021 - 03.2022

Assistant Property Manager

Dayrise Residential
09.2019 - 12.2021

Mohave High School

High school Diploma
Kate Solis