Kate Solis

• Managed over 30 customer calls daily.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used probing techniques to determine debtors' reasons for delinquency.
• Worked in call center environment handling manual and automatically dialed outbound calls.

• Handled over 200 tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Established low delinquency rate.

• Handled over 200 tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Established low delinquency rate.

GPA: 3.5

• Honor Roll
• Student Council
• Key Club
• Varsity swim, track and soccer