Kate Sweet

Here’s a streamlined version:

• Expert in delivering exceptional customer service through active listening, problem-solving, and conflict resolution, enhancing satisfaction and loyalty.
• Developed and implemented strategies for customer retention, boosting loyalty and repeat business.
• Proficient in CRM and Microsoft Dynamics AX for managing sales records, inventory, and customer interactions.
• Managed high volumes of engagements on Live Chat, ensuring efficient and effective support, average of 30 a day.
• Collaborated with cross-functional teams to gather feedback and enhance customer experience.
• Experienced in distribution processes, including warehouse management, order fulfillment, and logistics optimization to streamline operations and reduce costs.

• Key contact for salesmen, customers, and vendors. Maintain client relationships through exceptional customer service and extensive product knowledge in a fast-paced environment.
• . Collaborated with upper management to avert product shortages and delivery delays due to Covid by being flexible, adaptable, and responsive to the current market.
• Trained new hires as well as conducted annual reviews and coaching for opportunities for team development. Provide additional support for upper management as needed.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.