Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kate Torres

Whitestown,IN

Summary

Dynamic Regional Manager with a proven track record at Marquis Commercial Solutions, adept in staff management and optimizing operations. Spearheaded process enhancements, boosting efficiency, and fostering strong client relationships. Skilled in Microsoft programs and effective team leadership, I excel in fast-paced environments, driving regional improvements and staff development.

Overview

9
9
years of professional experience

Work History

Regional Manager

Marquis Commercial Solutions
Carmel, IN
10.2018 - Current
Operations Management.
  • Oversee the daily cleaning operations across multiple sites.
  • Ensure compliance with company policies, health and safety regulations, and industry standards.
  • Conduct regular site inspections to maintain quality control.
  • Implemented process enhancements to address operational concerns.
Team Leadership and Staff Management
  • Recruit, train, and manage area managers, supervisors, and cleaning staff.
  • Set performance targets, and conduct evaluations.
  • Handle employee concerns, disciplinary actions, and conflict resolution.
  • Ensure proper staffing levels, and scheduling efficiency.
  • Provide regular reports to senior management on regional operations.
  • Develop and implement strategic plans for regional improvement.
  • Oversee employee time-sheets, and ensure accurate payroll processing.
  • Monitor overtime, absences.
Client Relations and Customer Service
  • Act as the main point of contact for key clients within the region.
  • Address client complaints, and ensure service satisfaction.
  • Build and maintain strong relationships with clients to encourage contract renewals.
  • Customize cleaning plans based on client needs.

Project Engineer

Agnico Eagle
Pinos Altos, Chihuahua
01.2016 - 01.2017
  • Designing, planning, and overseeing the operation of mining projects.
  • Ensured they were completed on time, within budget, and in compliance with safety and environmental regulations.
  • Optimizing efficiency and production throughout the mining process. All in surface mining.

Education

Master Degree - Human Resources Management

Universidad Autonoma De Chihuahua
Chihuahua
02-2024

Mining And Metallurgical Engineer - Mining Engineering

Universidad Autonoma De Chihuahua
Chihuahua
01-2016

Skills

  • Staff management
  • Staff supervision
  • Regional planning
  • Ability to work in a fast-paced environment and multitask
  • Microsoft programs
  • Knowledge of cleaning industry standards, practices, and equipment
  • Ability to lead, motivate, and develop a diverse team
  • Conflict resolution and effective disciplinary management
  • Strong interpersonal skills are essential for building positive work environments
  • Excellent verbal and written communication skills for interacting with clients, staff, and upper management
  • Experience in coaching and developing team members

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Regional Manager

Marquis Commercial Solutions
10.2018 - Current

Project Engineer

Agnico Eagle
01.2016 - 01.2017

Master Degree - Human Resources Management

Universidad Autonoma De Chihuahua

Mining And Metallurgical Engineer - Mining Engineering

Universidad Autonoma De Chihuahua

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Kate Torres