Kate Torres
Daly City,California
Summary
Hardworking individual capable of providing stellar customer service, who is also equally eager to continue to grow and improve said skill set.
Experienced with guest interaction, ensuring welcoming and positive environment. Utilizes effective communication and problem-solving to address guest needs. Knowledge of event coordination and maintaining operational standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bayhost
TopGolf
Burlingame, CA
11.2024 - Current
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
Guest Advocate/Starbucks
Target
Colma, Ca
09.2021 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Investigated and resolved customer inquiries and complaints quickly.
Server/Host/Food Runner
BJ's Restaurant & Brewhouse
San Bruno, CA
01.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Jefferson High School
Daly City, CASkills
- Exceptional customer service
- Safe food handling
- Team collaboration
- Order accuracy
- Hospitality service expertise
- Cash handling
- Guest engagement
- Task prioritization
Certification
RBS Certificate
Food Handler Certificate
Timeline
Bayhost
TopGolf
11.2024 - Current
Server/Host/Food Runner
BJ's Restaurant & Brewhouse
01.2023 - 11.2024
Guest Advocate/Starbucks
Target
09.2021 - Current
Jefferson High School